Customer Ratings & Reviews

Hi AishaT. Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring device so that you are able to have a longer time between charge cycles.The Ring Solar Panel was certainly intended to extend the battery life on your Ring device, so you can rely on your security device for longer periods of time without recharging the battery. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like your device is not operating as expected. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. For best performance, Ring recommends at least three to four hours of direct sunlight per day for Small Solar Panel, and at least two to three hours for Solar Panel (2nd Generation). With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the Southern Hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible. Ring solar products require direct sunlight to stay charged and provide power to the device. If the weather is cloudy or it rains/snows, this would limit the direct sunlight your device receives, which would lessen the charge. Colder temperatures may also cause your device's lithium-ion battery to drain excessively. With prolonged cloudy or winter weather, you may need to manually recharge the battery more frequently. When sunny weather returns and the solar panel receives enough direct sunlight again, it will keep the device powered.
We invite you to reach out to our Community if any additional information is needed regarding your Ring Solar Panel. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi CindyC.

Thank you for taking the time to share your experience with us. We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We undesrtand the importance of having your Ring Solar Panel installed and set up properly so that you can being using it right away. The Ring Solar Panel is designed to provide longevity to your battery-powered Ring device and help provide you with peace of mind about your home security.

In this particular case, we recommend that you reach out to Best Buy's customer service at: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. We invite you to reach out to our community if you should need further information regarding your Ring Solar Panel.

Thank you,
Melissa from Ring.

Hi AhmedA. Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not functioning as expected. The Ring Solar Panel is a small device that can be mounted outdoors and connected to your camera with a cable. With just a few hours of direct sunlight per day, it will extend the life of your camera battery. The Ring Solar Panel is compatible with the following Ring devices: Stick Up Cam, Stick Up Cam Pro, Spotlight Cam Plus, Spotlight Cam Pro.

If you still have the Ring device in your possession, we invite you to reach out to us. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

All the best,
Melissa from Ring.

Hi Emma.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring camera so that you are able to have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your Ring Solar Panel set up for optimal performance. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the southern hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi DavidP. Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The Ring Solar Panel was certainly intended to extend the battery life on your Ring Doorbell, so you can rely on your security device for longer periods of time without recharging the battery. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you are experiencing an issue with the connector cord for the device being too short to reach your doorbell. At this time, the 20 foot cable that comes with the Solar Panel for your Doorbell is the only cable available for it. We recommend following the instructions below to install a Ring Solar Panel with a Ring Doorbell:

Select your install location for your Solar Panel.

When selecting your installation spot for Solar Panel, be sure to choose a spot that receives reliable sun exposure every day. Ring Video Doorbell Solar Panel can extend your Ring Video Doorbell battery life with just a few hours of direct sunlight per day.

Line up your Solar Panel.

To properly line up your Ring Video Doorbell Solar Panel:

Use the Solar Panel’s mounting arm as a template.
Mark the screw holes on your chosen surface with a pencil.
Drill holes (Optional).

Optional: Use a drill to drill guide holes where you marked the position of the mounting holes.

If you are mounting the Ring Video Doorbell Solar Panel on brick, concrete, or stucco, secure the included plastic anchors into the holes. You may need to use a hammer to secure the anchors.
If you are mounting the bracket on wood or vinyl, just use the included screws.
Put up the mounting arm.

Secure the mounting arm to the wall with the included screws.
Tighten until snug.
Put up the Solar Panel.

Slide the solar panel onto the mounting arm. Make sure it's seated securely.

Steps for the Fork Connector Solar Panel for Video Doorbell 2, 3, 3 Plus, or 4.
Attach the Ring Video Doorbell to the wire spacer and connect Solar Panel plug to your Ring Doorbells.

Take the free end of the fork connector cable and pass through the wire spacer.
Use the screwdriver to secure the fork connector cable on the terminal of the Ring Video Doorbell.
Attach the Ring Video Doorbell and wire spacer to the wall.

To properly line up your Ring Video Doorbell:

Place the Ring Doorbell next to your door, about 48 inches from the ground.
Level the device using the level tool.
Mark the positions for mounting holes with a pencil.
Optional: Use a drill to drill holes where you marked the position of the mounting holes.

If you are mounting your Ring Doorbell on brick, concrete, or stucco, secure the included plastic anchors into the holes. You may need to use a hammer to secure the anchors.
Steps for Micro USB Solar Panel for Video Doorbell (2nd Gen):
Attach Solar Panel plug to wire spacer and Ring Video Doorbell mounting bracket.

Take the free end of the charging cable and place it on top of the mounting bracket with the plug piece in the center of the rectangle bracket.
Attach the wire spacer and Ring Video Doorbell mounting bracket to the wall.

To properly line up your Ring Video Doorbell:

Place the Ring Doorbell next to your door, about 48 inches from the ground.
Level the device using the level tool.
Mark the positions for mounting holes with a pencil.
Optional: Use a drill to drill guide holes where you marked the position of the mounting holes.

If you are mounting the Ring Doorbell on brick, concrete, or stucco, secure the included plastic anchors. You may need to use a hammer to secure the anchors.
Plug in the Ring Video Doorbell and attach to bracket.

Plug the free end of the charging cable into the back of the Ring Video Doorbell and click into place.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi there, thanks for reaching out and sharing your feedback. This Solar Panel is designed for use with Ring USB Type C cameras, including the Ring Spotlight Cam Plus and Spotlight Cam Pro models. If you have a Ring Doorbell, you'll need a different panel. This article in our Help Center, https://support.ring.com/hc/en-us/articles/360057317451, may be helpful in determining which accessories are compatible with your Ring device. For any other questions, check out the Ring Community at https://community.ring.com/, our peer-to-peer forum where you can interact with other neighbors. Best, Ashley from Ring.

Hello SteveB,

We strive to deliver quality devices that will serve you in the long run, as we understand that you will be relying on them for your home security. Rest assured, we are here to provide you with more information regarding your concern.

Ring solar panels require direct sunlight. Filtered or indirect sunlight through the clouds will not provide a charge to your Ring devices. If the weather is cloudy, or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. Colder temperatures can also cause excessive drain to your lithium-ion battery. If your battery life is still relatively short even with the solar panel installed, your Ring device's daily activities and subsequent power drain is more than the solar panel can provide. If you receive a lot of motion events in a day, try adjusting your sensitivity to reduce unwanted motion. Here is a helpful support article with more information: https://ring.com/support/articles/yau16/Troubleshooting-Solar-Panel-Gen-2-and-Small-Solar-Panel.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Alexis with Ring

Hi MarieP.

Thank you for taking the time to share your experience with us.

We understand the importance of your Ring Solar Panel providing a charge to your Ring security camera. The Ring Solar Panel was certainly intended to extend the battery life on your Ring security camera, so you can rely on your security device for longer periods of time without recharging the battery. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like you have some concerns with your Ring Solar Panel not providing a charge to your device. When installing your solar panel, make sure there are no obstructions or objects that could cast a shadow on it, such as an extended roof, tree, or bush. Ring solar panels require direct sunlight. Filtered or indirect sunlight through the clouds will not provide a charge to your Ring devices. If the weather is cloudy or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. Colder temperatures can also cause excessive drain on your lithium-ion battery.

For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Notafan.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Solar Panel to function as intended in order to supply power to your Ring cameras so that you can keep a watchful eye on your property. The features and technology provided by Ring devices are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you and provide you with more information regarding the concern mentioned in your review.

It sounds like your Ring Solar Panel is not performing as expected. If your Ring app says your Ring device is "not connected" to solar, we suggest making sure you update your Ring app to the latest version. Then try plugging in the USB-C connector again. Press firmly to make sure the connector is fully plugged into your device.

Ring solar products require direct sunlight to stay charged and provide power to the device. If the weather is cloudy or it rains or snows, this would limit the direct sunlight your device receives, which would lessen the charge. Colder temperatures may also cause your device's lithium-ion battery to drain excessively. With prolonged cloudy or winter weather, you may need to manually recharge the battery more frequently. When sunny weather returns and the solar panel receives enough direct sunlight again, it will keep the device powered.

We invite you to visit our support center if additional information is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi KMKAT.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Solar Panel to function as intended in order to supply power to your Ring device. The Ring Solar Panel was certainly intended to extend the battery life on your Ring device, so you can rely on your security device for longer periods of time without recharging the battery. We are eager to address the concern in your review and provide you with a resolution today.

It sounds like your Ring Solar Panel is not properly charging your device as expected. Filtered or indirect sunlight through the clouds will not provide a charge to your device. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. While your solar power device will extend your battery’s life and the time between needed recharges, it does not eliminate the need to recharge your battery.

If your battery life is still relatively short even with plenty of direct sunlight, motion events are probably draining the power. You can try adjusting your motion sensitivity slider and optimizing your motion frequency. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JuanV.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring camera so that you are able to have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your Ring Solar Panel set up for optimal performance. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the southern hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi CharlesB.

Thank you for taking the time to share your experience with us.

We understand the importance of having a solid charge from your Ring Solar Panel. The Ring Solar Panel was certainly intended to extend the battery life on your Ring device, so you can rely on your security device for longer periods of time without recharging the battery. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your Ring Solar Panel is not providing a charge to your Ring security camera. The first thing you will want to check is that the Ring app shows your device is connected to solar. If it does not, try plugging in the USB-C connector again. Press firmly to make sure the connector is fully plugged into your device.

If your battery life is still relatively short even with the solar panel installed, your Ring device's daily activities and subsequent power drain are more than the solar panel can provide. If you receive a lot of motion events in a day, try adjusting your sensitivity to reduce unwanted motion.

Keep in mind that Ring solar panels require direct sunlight. Filtered or indirect sunlight through the clouds will not provide a charge to your Ring devices. If the weather is cloudy or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. Colder temperatures can also cause excessive drain on your lithium-ion battery.

Visit our support center for more information on how to get optimal performance from your Ring Solar Panel.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Vegas777.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring camera so that you are able to have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as intended. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the Southern Hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi maxinezeringue.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Solar Panel are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. The latest Ring Solar Panel with upgraded solar technology keeps your camera charged longer with up to 60% faster charging than the previous generation. Connect it to any Ring USB-C Security Camera with the built-in USB-C connector or barrel plug camera with the included USB-C to barrel plug adapter. Keep your setup tidy with built-in cable management. This product works with the Ring Stick Up Cam Pro, Ring Spotlight Cam Plus, and Ring Spotlight Cam Pro using the built-in USB-C connector. This panel works with the Ring Stick Up Cam (2nd and 3rd Generation) and Ring Spotlight Cam Battery with the included USB-C to barrel plug adapter.

We invite you to reach out to our community if any additional information is needed regarding your Ring Solar Panel. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello NelsonM,

Thank you for taking the time to share your Ring 4W Solar Panel experience with us directly. Rest assured, we are here to provide you with information in order to resolve the recharging issues you mentioned in your review.

Ring solar power devices act as a supplement to your battery, not a substitute. While your solar power device will extend your battery’s life and the time between needed recharges, it does not eliminate the need to recharge your battery. Ring solar devices require 3 to 4 hours of direct sunlight a day. If the weather is cloudy, or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. Colder temperatures can also cause excessive drain to your lithium-ion battery. Here is a helpful support article with more information: https://ring.com/support/articles/s8kul/Troubleshooting-your-Solar-Charger-and-Solar-Panel-for-Ring-Video-Doorbells.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Solar Panel concern.

Thank you,
Alexis with Ring

Hi Krystal.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring camera so that you can have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your Ring Solar Panel set up for optimal performance. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the southern hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi Beamusic.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring camera so that you are able to have a longer time between charge cycles. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your Ring Solar Panel set up for optimal performance. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the southern hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

If any additional information is needed regarding your Ring Solar Panel, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.