Customer Ratings & Reviews

THIS IS WORTH THE MONEY FOR SURE! WE HAVE A THEATER EXPERIENCE, EVERY TIME WE WATCH A MOVIE.

Bose was the best choice for me and offers features that are included that some other companies charge extra for.

Extremely please with our home theater experience. Install crew has been very informed and helpful.

This is a complete system! Super high quality and the remote controls everything including my apple TV so no need to add $xxx on for a harmony.

Excellent product and the customer service at Best Buy was excellent!

The most quality electronics ever bought, I like this product so much, great technology.

Received it. They installed it. Now I enjoy the heck out of it.

Great sound and easy setup. I do think that the unit is over priced.

Great item works great and would buy again and let friends know

No regrets beautiful purchase High quality performance unimaginable

Best product ever. Recommended the same product to a friend.

Always great performance from this brand. Always happy.

I was hoping every speaker are all wireless this is the only features missing on this system I wish Bose will do something about this I’ve been buying Bose for over 20 years. Thank you

Home theatre never sounded so good. Absolutely love it.

Wires are hanging still waiting for speaker brackets also showtime app does not work on new Sony tv

Not worth the price a bit disappointed. This unit was a replacement for a previous Bose home theater. The previous unit was a better unit. Not worth the price IMO.

Upgraded from Bose V25. Not worth $3500.00. Poor sound. Went with a Sonos surround. Very happy. Bose has gone downhill

I love my Lifestyle 650. It took me about 4 months of thinking it out before I finally went for it. This system replaced my Bose 525 system (which is about to go into my finished basement). It was easy to set up, although the rear speakers can be configured wirelessly but I chose to set it up hardwired (since I already had wires ran). My reluctancy for buying this was how people gave some bad reviews on how hard it might be to set up and how I didn't think it would sound better than my 525. Luckily it was EASY.... I have to laugh at people's lack of basic skills to set thing up (or call the 800 number for customer service) Either way, I love it, well worth the money. (although I admit it was a little on the pricey side)

I am a huge fan of Bose products and have purchased numerous products over the years, including headphones, SoundTouch speakers and a 3-2-1 AV system that produced excellent sound for over 10 years. We purchased a new LG OLED 65" 4K TV and decided to upgrade our 3-2-1 to the Lifestyle 650 at the same time. I purchase the L650 system for 3 reasons: (1) Sound quality; (2) single integration of external HD devices through 1 HDMI cable to the TV; and (3) combining all remotes into the single Lifestyle 650 smart remote. (1) Sound quality: when we were able to get the system working initially, the sound was incredible. It filled the room fully, and the 5.1 surround sound processing created a dramatic effect, particularly for true 4k inputs (Blue Ray and 4k streaming). It's hard to believe that the sound is coming from the tiny speakers. Set up with the ADAPTiQ was quite easy. I remain convinced that Bose is one of the best sound technology companies in the world. Sound quality review: 5 stars. (2) Video integration: This is where the problems start. The system has a lot of software issues attempting to deal with the ARC HDMI connection (which lets signals run both ways through the cable) and the HDCP 2.2 anti-piracy encryption. Unfortunately (in my experience), it frequently fails in the handshake with the counter device (4kTV, digital cable box, Blue-Ray, etc.), even when previously recognized. The net effect is there can be no picture, a flawed picture, or no sound. Our system worked well for a few minutes after set-up, but then lost sound. I spent the better part of 2 days on the phone with customer service, who acknowledged the issues and ran me through various reboots, configuration changes, re-connecting cables to avoid the ARC input, turning all CEC smart connections off, etc. This required me to remove and re-add the same devices in the software several times, and to eventually complete hard factory resets and start over from scratch on the whole set up. We also tried hard wiring optical audio from the TV to the Bose and from the inputs (cable, Blue Ray) to the Bose. In the end, none of it worked. You could unplug and replug the HDMI and it would work initially, but then fail again after a few minutes. Since all other devices and cables were new, Bose concluded the unit had software issues and that they would replace it. This could be true; however, in the process of troubleshooting, I came across numerous postings of similar issues -- both the ARC connection and particularly the HDCP 2.2 handshake failure. It does not seem that the problem is unique to me. Video integration review: 1 star. (3) Unified remote: Before the handshake issues started, I spent 90 minutes with customer service in the initial setup trying to get the remote to recognize my 3 devices: a new LG 4K TV, a new Sony Blue-Ray, and a current digital cable TV box. In the auto set-up, it said each device was recognized, but did not operate any successfully. We then did the manual set-up based on each specific product model number; it indicated that the product was found and paired, but the remote never worked for any of the devices -- not even a simple power on/off. We tried various combinations of CEC on and off without success. Bose ultimately recommended that we continue to use each of the manufacturers' remotes, rendering the 650 remote of little value and just a 4th remote on the table. Unified Remote review: 1 star. Conclusion: As much as I respect and admire Bose for sound, I think they are out of their sweet spot when they venture into video. (This was even true with the old 3-2-1 System (the Lifestyle 600/650 predecessor). The built in DVD player was buggy from the day we bought it, often skipping or just timing out and unable to display DVDs that a $30 replacement DVD player rendered perfectly. The sound was beautiful so we just avoided the DVD player...) In working through the troubleshooting for the 650, it was very frustrating as each individual fix caused other software failures to appear. (Hard reset caused the speaker connections to be lost from the unit. Factory reset caused the remote pairing to be lost.) All of these procedures were quite mysterious as there is virtually no substantive troubleshooting documentation available online -- only through customer service. Community blogs are very spotty, illuminating the issues but with few solutions. I would note that customer service was very friendly and patient, but also had wait times well in excess of an hour each time I called. In the end, the 650 system is marketed for elegance and simplicity. It is a well-constructed, beautiful product, yet is anything but simple. New technologies like the ARC and HDCP 2.2 do not seem to have the kinks worked out yet. I am returning the unit and will revert to a more traditional receiver setup. If you are looking for a simple, turn-key solution, a soundbar with wireless subwoofer and a direct optical audio connection may be the better bet. If you don't mind tinkering with various setup configurations and have good technical working knowledge, it may be the right product with excellent sound.

I've had this system for about 2 weeks now. I'm really blown away by the sound quality! We love to watch movies in this house and let me tell y'all... it was as good as the theater! The initial setup wasn't that hard to do, just follow the instructions and if you run to any trouble, it will have customer support that you can call and talk to for help. I didn't have to call customer support tho. I really love this system! Great investment if your family really loves movies! I received this product to review and send back for four weeks. I think I'm in trouble with my kids when I do have to send it back lol.