Customer Ratings & Reviews

I have not yet needed assistance with my product, but I have seen geek squad trucks outside my apartment complex on some occasions and I know that if I need them they will be available to me without any problems

Best purchase you can make when purchasing an appliance! I recently had a Shark vacuum die on me and took it in to have it serviced in-store, they were unable to repair it as it's a model that shark no longer makes so I was refunded the full amount I had paid. It was a quick and easy, no hassle experience. I'll keep making future appliance purchases through Best Buy as long as they keep up the great customer service.

There's nothing to review. It's a protection plan. I guess if I really had to say something about it is that if my Dyson vacuum breaks within the next 3 years, I have this protection which means BB replaces it for nothing or gives me another one or something similar of equal or lesser value. No need to return the box or a receipt. Just give them the broken down piece of plastic and get a new one. It's worth the $69 I spent on it. At least I think that's what it cost me...

this is excellent product ,i will use it again tell a friend to tell a friend to use it

Thankfully I havent had to contact them! But it is so nice knowing I have a backup in case of trouble

Love this vacuum cleaner! At first my husband and I were skeptical using it the first few days, mostly because we were used to the heaviness of a traditional vacuum. However, being able to actually see what debris was picked up right after we used our pretty new Shark was all the reason to keep it.

Great product. Customer service was informative and quick.

Why didn’t I buy this darn thing years ago, the vacuum is the best thing since sliced bread . Except for the battery life

I have no complaints every time that i need them always helping

always easy to work with they never feel like they are trying to help the business over the customer if that makes sense, every time iv had to exchange something they are quick to work with me and dont question you like you are lying like other company do if you try to return an item its the only reason i ever bother getting a protection plan cause i know its actually worth the money and hassle free

Had to use my service and it came in handy with a robo vac that was no longer working. They gave me a full credit for the purchase price as a store credit which I was able to use for a replacement

My Bissel Crosswave X7 lasted a little over a year. The motor began to fail. Thank goodness I opted for the Geek Squad 5 year warranty. I took my Bissel to my local Best Buy store and they were able to exchange it same day! What a great protection plan! Well worth the price and service.

Great service they provide. Very courteous and helpful. They dont mind going extra mile to help you.

I will only buy my electronics and household appliances at Best Buy because the service and care is the absolute best.

Make Sure to always ante up on the protection plan max years as possible. Ive been purchasing both for year's. So lets do the Math. In the lat 18 years, Ive had a toral of 6 Vacuums at $169 per unit in addition to the protection plan at the price of $38 equals up to $207. So consumers listen, a spent a grand total of $435 for Vacuum usage for my residence in the last 18 years. Its the Best Buy that money can buy!

this is such an important protection to purchase. You never know when your brand new product will go wrong., Even when I tripped and fell while taking pictures and cracked my glass screen on my camera it was covered under this warranty

Geek Squad is highly recommended when repairs are needed or have questions pertaining to any of my devices that were put at Best Buy, try them for yourself and see!

The plans protection works really well. You don't have to worried about your products knowing that they have full protection.

I love it cleans my floors really well I would recommend it for friends and family

Always great working with bestbuy! Never have had any issues!