Customer Ratings & Reviews

Scott was amazing, he showed me things i didn't even know the television could, like it's a on /off button on the television not to mention he programmed both My television's both are have the extended warranty on them...this gentleman went up and beyond to make sure everything worked properly and I was very happy !!!!

An excellent choice of program for beginners and those who do not know perfect English. I am very satisfied with the product and will recommend to all my friends. It's just gorgeous. This is probably the best offer on the market. Thank you BEST BAY!!!!

Perfect TV, very light in weight cost is minimal and affordable

As seen in the attached picture. After only ONE year the panels on my 'Samsung - 85" Class 7 Series LED 4K UHD Smart Tizen TV' went bad. Geek Squad Protection allowed me to the amount I purchased for the tv in store credit to avoid having to get the same tv. Thank You!

Thank you Thank you Thank you the open box made me to be able to afford this wonderful TV Thanks again

I guess it’s a good value, but I don’t like that I have to make a bet that my new $1000 purchase isn’t going to make it 5 years. Wouldn’t it be nice if companies just stood behind their product?

The agents delivered my TV with great concern and care. My family and I set up the tv in our basement's entertainment area. My entire enjoyed the picture quality and size. I love my purchase!

Excelente service very fast and helpful would purchase again in future or definitely intrested in the membership total plus i think its called seems like a great deal as it includes protection plan on purchases which is worth the yearly fee

Picture quality is amazing, gaming with PlayStation is the best off all the tvs on the market, ease of use and setup, the built in center channel speaker sounds pretty good for tv speakers

Awesome Staff and customer service Wouldn’t buy my Tv any where else

Happy to have this, if I ever need it. Provides so much peace of mind.

No other way to go!!!!!⭐️⭐️⭐️⭐️⭐️ very happy with my purchase TV is awesome mount is awesome. Everything I purchased is awesome.

The team did a awesome job they were very knowledgeable with the information i was giving.

The Geek Squad can't be beat. Not only do they complete the work scheduled, they also go they extra step of explaining what's going on and make tech suggestions. In fact, a job was completed by a contract service for Best Buy and the Geek Squad had to come out to correct the work that had been done because the camera came down and the solar panel wasn't charging.

Great service from geek squad they always repair the broken goods

I've been a Geek Squad customer for two years now, and I can confidently say it's been a worthwhile investment. Their consistent and reliable technical support has made navigating the ever-changing tech landscape a breeze.

I purchased my TV and literally two weeks later as I was cleaning it, it began to fall forward, I caught it but I put a pressure crack in the screen where my thumb pressed the side of the screen to save it from the fall. It also popped the screen out of the lip on the edge exposing about 2"-3" inside of the TV along the side, and bent as well as I scratched it in a few spots. It all happened within a matter of seconds so I have no idea how it bent and scratched so easily, but it did! There's also an approximate 6L"×2W" dark spot along the side and an approximate 3"L feather like up stroke right below that where the actual crack is; however, the TV still works perfectly fine. I called the Geek Squad and she said without hesitation "It's a complete and total loss, and it would take about as much to replace the screen as the TV cost, and we don't cover accidents." I ultimately called back and canceled my protection plan because after thinking about it, why am I paying for something I can't use? They reimbursed my account and backdated the weeks I've had the TV, providing me the full $130 refund for the protection plan, so at least I'm not at a complete loss, only an $1100 loss. My heart is SO broken!!!

We purchased this TV to replace a Samsung 65” that a surge from the cable company had caused our HDMI ports to be blown. We had that moved into another room for streaming, & now we enjoy the larger screen mounted on a very large wall above the fireplace. All was hung & mounted professionally by geek squad.

Havent had to use it yet but i love having the option to use it if needed

Efficient, nice, professional and very helpful! Highly recommend using their services!