Customer Ratings & Reviews

I normally stay away from the additional protection services on any products I purchase, but this one really saved my butt. I bought a floor model of a large screen high definition TV. Over time, I noticed thick lines on the screen and discoloration. It was most noticeable when there wasn't much action on the screen and if large areas pf solid colors were displayed. As it turned out, the LED screen was showing remnants of the demo mode screens that would run constantly in the store. The protection plan allowed me to get %100 of my purchase price back, providing it was spent at Best Buy. I ended up getting a new 55" TV.

hope i never have to use this but samsung provides good quality products but you never know.

The agents here are some of the most helpful computer folks I know. I do wish there was away to better communicating with these guys before I come to the store. If only for a brief 15-20 minutes conversation to see if problem can be resolved before bringing in and leaving with them. I have to have my computer to work and this would be of great help. Perhaps expand hours or have a virtual meetings scheduled all throughout the night. Your workers could choose for overtime or not answer and let some other person within the company say a 1000 miles away that would like the overtime. Make it easier and just ask for volunteers across the country and allow them to work out of there house for the calls that come in after hours. If that fails then I can ask my boss if I can leave it but that’s usually not the case.

Geek squad was efficient and neat when installing my tv’s

It's great having the confidence of knowing my purchase is protected

Nothing like not worrying about having to replace a tv that's covered by an extended warranty. 5 years

Great protection, but read the fine print, there is alot of ways they can get out of covering your items

I alway get protect plan hasnt failed me in the past

Hope I don’t need to use it. Easy to purchase. Great

Perfect size .... perfect sound...... picture is very nice and clear

Glad to have bought this coverage and service with the tv

Was a Christmas gift for the daughter She loved it.

great piece of mind for with the factory warranty runs out.

great piece of mind for when the factory warranty runs out.

I was once a firm believer that the protection plans were a real rip off. I purchased once from a Best Buy competitor and out of caution I purchased the plan. Good thing I did. What a nightmare. NOW - I only purchase from Best Buy and I always purchase the protection plans. It seems a good policy for me.

Nothing can beata geek squad warranty from Best Buy

Geek service has always been great purchase for my products

they were nice and helpfull when I ask a Q&A they expland

Great service........... Nice easy to have ........

Geek squad is great especially for people who need.