Customer Ratings & Reviews

The Geek Squad helped us out a ton. They brought in our new Samsung stove and dishwasher. They delivered it into the house which saved us the hassle of bringing it up the stairs.

The team who installed my stovetop was SUPERB. Before doing anything, they checked that all the work could be done. They really respected my home -cleaning as they worked, leaving my kitchen as they found it !!

When we had an issue they were very helpful and quick. The tech we had was amazing!

Works well so far as of buying it one week ago but I received my dishwasher with a dent on the top corner so that’s a bit of a bummer :/

2 guys delivered. One nice the other guy not so much. The not nice guy was a little destructive to the flooring when pulling out the old range. They did not want to install the tip prevention. Reluctant to level but I insisted. I also had them install the gap cover at the back when they did not want to.

The absolute best thing to have on EVERY electronic you own! If it drops, gets wet and stops working, screen cracks, or minor scratches the geek squad is there to help! They are so helpful and know their stuff. They have fixed many computers for us and one we actually got back the cost of it in a gift card to purchase another product. And we absolutely added the Greek protection plan again! I won't purchase anything without it!

Haven't need for service but comfortable with purchase if needed in future

I always get the five year Geek Squad Protection Plan with all the appliances I get. I wait until the item is on sale and then the price paid for this coverage is a wash. I have found Best Buy totally honors this plan and will repair or replace any appliance if needed. Recently I noticed that BB is using a third party delivery and repair company. Not sure why.

Best buys always offers great option when it comes to protecting your investment. The geek squat protections is above and beyond. I give it a 10.

nice services and the best costumer service to that is why i buy in best buy

This package was an essential one for my purchase. The protection plan is one you hope will never be needed.

The performance of this refrigerator-freezer has been very reliable. It is relatively quiet and temperature stable. The tempered glass shelves are superior to plastic for cleaning up spills. The double doors can be opened left or right one first, but closed left first to make the rotating seal work without binding.

I always buy the protection plan and suggest it to everyone else as well. The protection plan has saved me many times and best buys no hassle policy makes it easy to work with.

Purchased this guy during the 4th of July sale and got an unmatched deal. The dishwasher itself cleans great, I use Finish Quantum pods and rarely have anything left on the dishes and I never rinse them ahead of time. The drying can be improved upon, but it’s not like the dishes come out wet. The only thing I don’t like is the way the racks are configured, nothing fits my dishes and I have to bend the prongs to make it work. Lastly, third rack is a game changer and it allows you to wash so much more.

GeekSquad dupport worked with me to insure my microwave in my rental and when I realized the unit was not a proper fit and returned the item, Geek Squad assured me that they will diligently work to return the policy amount.

very good service at the store! They returned my Microwave and I will buy a new one! with the credit

I bought this for a new GE oven. Since it was more complex electronically than my old basic 30+ year oven, I figured it was a good idea to get some protection on the oven, mainly because it seems that in today's world the modern appliances don't have the longevity that older appliances did, and if something went wrong with the various electronics of this oven, it would cost far more than this warranty to fix or replace them. To be honest, I don't really expect to have to use this warranty in the 5 year period, but "just in case", I've got a better warranty than the one year warranty offered by GE. Since I got a fantastic discount on a floor model oven, I was able to justify adding on the modest cost of this 5 year warranty. So the idea and cost of the warranty seems a good idea and reasonable cost, I gave it 4 stars. I couldn't assign 5 stars unless I actually had to use the warranty and experience how well the service worked.

It's worth it if your product completely fails you within the warranty period, but the effort required to submit a claim is exhausting, is exhausting

Very satisfied with this induction range! I love how quick the food is done compare with the cerámica eléctrica range that I had before this one. Though I had to buy some cookware designed for induction it was worth it!

Paying for the 5 year protection on a dishwasher was VERY wise. The dishwasher died after about four years and because the parts couldn't be ordered any more, Best Buy replaced the entire thing. That was fantastic. Normally, I am not a fan of these upsells but this time was different. I think I got 5 years protection for the price of 3 because we are Total Tech subscribers. You should consider that.