Customer Ratings & Reviews

They are always available to answer our questions.

I haven't used the geek service yet but I hope it works if I need it.

We decided for the extra warranty. Our last washer died an early death, so we went for a bit more protection. Hopefully we won’t need it.

My washer broke down I called Greek squad and they replaced it without a problem 10/10 recommended

The warrant gives you a piece of mind and reliability

I love this set… they are not noiseless but are quiet and i love that they alert you via the app when the load is done and then it reminds you also when its been sitting for a while. Worth the money!

When I called they answered and helped right away I was very satisfied with the customer support !

Covers everything that is needed, highly recommend

So we did not know instead of Geek squad, BestBuy hires these third party contractors to deliver and install our washer and dryer. These guys were extremely unprofessional, they unloaded our washer with front end facing the dolly, causing 2 big dents before installation. I asked the guy and he simply told me: “just call BestBuy, they will get you a replacement or a discount” and he refused to take back the machine. After the installation we found out that the hot and cold water hoses were installed incorrectly, so the washer shows 4C2 code and will not start to run. These guys CANNOT read hot water/cold water. We called them and addressed the issues, the girl over the phone told me that they will call us back for the replacement, this was nine days ago, no one ever called nor emailed. We spent over $2000 on a washer and dryer set, it’s been over a week and we still can’t use them, and BestBuy/Geek Squad just take the money and leave us hanging.

Dryer panel went haywire a few months in. Geek Squad came out. Tech was polite and quick. Came back with a new panel a few days later. Done. I add geek squad to all my alliance purchases.

Great washer so far. Got the green one. Loving it! Great install & delivery.

reassuring to know if something goes wrong, they will be quick to come and help

Havent had to use their services in depth just yet, there was an issue with the delivery being delayed and their customer service was legit and helped me through the process.

I purchased the additonal warranty just in case anything goes wrong. Haven't needed to use it just yet.

Highly recommended for condo owners. Very pleased on how efficient the wash tower is. I also like that I can use it at anytime and won’t make new noise

The staff was awesome and quick with the install and left no mess !

GEEK SQUAD WAS FANTASTIC. THEY STACK MY WASHER AND DRYER PERFECTLY. WOULD DEFINATELY USE THEM AGAIN.

Great stackable washer and dryer. Easy to use with all operational button in between washer and dryer for easy access for anyone. Looks absolutely amazing in my small laundry room. Only problem is the Bluetooth app setup will not work. And dryer must be turned back on after drying cycle. Nothing seems to dry completely the first time. Can't seem to get a live person at LG to talk to about it.

Loving it every single time i use. Very quiet and works very well. Installation was quick and efficient

Our five year protection plan is the best value available.