Customer Ratings & Reviews

Very glad i purchased this warranty. Our LG washing machine died at 2.6 years!!!

Had motor went out in the dryer within 3 months of purchasing. The washer keep having F3 codes and they can't figure out what it is. But every so often it lets all the water back out and tells you to empty the washer.. We purchased this brand because it came highly recommended. Sometimes the dryer doesn't dry the clothes throughly or it ask to reposition the clothes and its like only 2 or 3 garments in it. Not satisfied. 2 stars because it looks great.

Always try to get “open box” or demo models when buying appliances. Best thing is Best Buy still offers warranty extended coverage on these items

Great protection and peace of mind. Actually priceless.

I’ve yet to use it but it’s great to have just in case

Great.............................................

Extremely knowledgeable- pleasant and prompt- very pleased

I bought a whirlpool washer December 20 24. It’s March and the door stuck throwing an error code. I called geek squad customer service all that and they all told me I have to call the manufacturer for the manufacturer warranty. Why did I buy a five-year warranty for if I have to call all these people

They installed the washer in a very short time I was very surprised.

Love it it works great! I love that it fits a lot of clothes, large blankets. No complains !!!

Installation was overall great. they navigated a difficult door situation with ease. Forgot a couple things, otherwise would be 5 stars!

This dryer caused damage to our house from overheating. There is a clear flaw in Geek Squad Protection Plans - they are only good for minor repairs. I was passed on to their insurance company for the damage - Sedgwick - it’s coming up on a year and I have revived no reply from them. I called Best Buy for a claim number so I could go at the insurance company and because of some strange internal policy they will not give it to me. I also called the escalation department who said the insurance company would call within 24 hours …. and still got no response.It’s really silly at this point and it’s wise to be cautious of this program - if something larger happens to your appliance- you will get no where - there are other companies that offer much better plans so it’s important to shop around.

This is the best waher/ dryer highly recommend 100%

Amazing. This washer and dryer is absolutely beautiful…

My wife loves our new Samsung stackable washer and dryer set. It's small and compact yet handles our household laundry with ease.

Great team in and out very informative and did a great job and showed me everything about the set up

Great service, timing and communication. Definitely recommend

The item is from overseas and it difficulties trying to use the product i need geek squad to come out as i type, i been trying to get them to at least call me back to get it to working

Really good product with really good prices and love the warranty

This product is awful. I originally purchased on may 2019. I had to return because memory board went out and then service call done. After repair was leaking water. This was replaced in July...moving forward to December 28 getting error codes and washer not working. Called geek squad and was given repair date 1/7/21. Tech was unable to fix and part had to be ordered. I had to go to the laundromat since 12/28 to present. Received email from Geek Squad advising part not available and will need to trade in. Stay away from this model. This is a horrific experience! I will be going back to store and hopefully I can trade to another brand!