Customer Ratings & Reviews

I opted for Home Installation of my new Sony OLED TV. Brian and Manny from Best Buy just left. While they were busy with the install, I was able to prop-up my feet and get my own work done [see photo]. I highly recommend Best Buy’s HOME INSTALL. While it may seem like an unnecessary ‘extra’ on top of what you’re already shelling out for a new [insert your product name here], it has always saved me time, money, and my sanity. Heck, for those of us with high blood pressure Home Install might even save our life *wink* I don’t know about you, but vague instructions, misaligned holes, or missing parts can really ‘test my patience’ even on a good day :-) Even though I AM technically savvy, the peace of mind I get with Home Install ($99+/-) is priceless: two highly knowledgeable installers transport, handle, hang, and program our TV. I don’t have to worry about dropping it, cracking the highly sensitive screen, pieces not fitting properly, missing parts, or reading allll of the instructions on how to program it or how to add/pair additional remotes. I know it will get done right and get done quickly — very quickly. As always. With Home Install NONE OF THAT IS YOUR CONCERN (oh look, there’s my smile!). If the item breaks/gets damaged during transport or install Best Buy’s got it covered, which is nice to know given smartTVs have such highly sensitive screen surfaces. And they always send two techs, making install super quick. They were done in about 20 minutes, which included unboxing, taking down the old 73” flatscreen, hanging the new tv, hooking-up the new tv, programming it, pairing the Roku remote, showing me some of the Sony remote functions, and removal of the packaging if you don’t wish to keep it. When they left they said I could contact them any time if I had any Qs or issues. Who knew that’d be just two minutes later, after they’d just left for their next appointment? I sent them a frantic text and they offered to come back when done with their current install (thank you!). Even though it was getting late, they drove back out and fixed the issue (a simple conflict with our home audio setup which they diagnosed in about 30 seconds!). Two minutes after arriving they were back out the door, and we had an amazing, quality tv that worked. Simply put, Geek Squad Home Install removes all of the anxiety while saving me time.

Over the top.. We had Carlos Lugones install our recessed box for our frame tv.. He was impeccably dressed, well mannered, punctual , informative and very knowledgeable! In addition to that our bezel was delivered after tv install.. When It arrived I called Carlos and he was here the very next day to install the bezel..

Russell, the technician who installed our TV, was timely, professional, communicative, and an absolute expert! We bought a 65" TV and needed it mounted in the corner of a room. The associate at Best Buy recommended a wall mount and a kit to run the power, optical, and HDMI cables through the wall. Our house was built in 1890 and the walls, while drywall on the surface, harbor many intricate layers of plaster, hand-cut wood, and who knows what else! The technician, who also owned a historic home, installed the cable kit and wall mount expertly and efficiently. He singlehandedly completed the entire project in less than an hour! We were impressed with his friendly, yet professional demeanor and the care he took to ensure our entertainment setup was impeccably installed. We will definitely use Geek Squad in the future!

The best thing I did was call the geek squad to mount my tv in my daughter's bedroom.. was upstairs & perfect timing within one day came out..They are professional & polite & fast..Geek squad!

Jordan (I believe his name is) and one other arrived on time as scheduled to install and set up the 75 inch Samsung TV on a full motion wall mount above a fireplace. They were professional and efficient. We discussed the way we want the setup and they proceeded to do the installation. They ensured everything was working. They cleaned up and took the boxes and wrappings. They did a great job.

Nothing but amazing. A couple months prior, I bought a 75 inch tv along with a mount, but unfortunately the mount came later than Geek Squad. Luckily they already had one with them and of course, I purchased that as well. Like I mentioned earlier, the original mount I bought came after Geek Squad installed my 75 inch. So I decided to keep the original mount for my bedroom tv. I’ll admit before they left, John did notice a loose screw, which had me nervous for a moment, but he tightened it before leaving. Also, he took the time to explain to me how to use the mount that was used. That would make it two times Geek Squad has done an in home theater service for me and I love both the outcomes! John, thank you for helping my vision come to life in my home! It’s moments like these when a person should have cash on them to tip. I love both of my mounted TV’s!

Setting up and mounting my 85” Samsung TV was an absolute breeze thanks to the Best Buy delivery and installation service! The installers were professional and answered all my questions, they made effort to keep dry wall debris to a minimum. The mounting kit made the installation process smooth sailing. Not only does my TV look fantastic mounted on the wall, but I also have peace of mind knowing it’s securely in place. The adjustable features allowed me to customize the viewing angle perfectly, enhancing my overall watching experience. I highly recommend Setup & Mounting service for anyone looking to guarantee a secure, mounting for any TV!

Made the appointment for the Geek Squad to install my new Samsung S95C, Sony HT-A7000 and Sony SA-Sw5. They arrived on time were very professional. They installed, set up, answered all my questions and cleaned up everything. Would highly recommend them to anyone purchasing a big screen home theatre system.

THE SQUAD CAME OUT TO MOUNT MY 98 INCH TLC T V. INSTALLATION AND SET UP ATTACHING EVERYTHING THAT NEEDED TO BE ATTACHED INCLUDING HIDING ALL THE WIRES AND PLUGS! TIMELY COURTEOUS EFFICIENT AND QUICK! GREAT JOB!! AND AT REASONABLE COST!!

When William arrived he determined I had the wrong wall bracket. He said if I ran to Best Buy and got the correct one he would come back that same day and install my TV and he did!!! I thought for sure I would be rescheduling. He was great.

Excellent service from John W. and his Geek Squad installation team! They mounted and setup my TCL 85' TV, removed my old 85' TV and installed an in wall cable concealer kit (recommend for clean look mounting a TV). Friendly, patient, and professional installation. I would never have been able to do this installation myself. This is the 3rd big screen TV that John has installed in my house. I always receive excellent service from him and the Geek Squad installation teams!

I didn't read the reviews before buying an 83" LG C3 OLED and I'm kind of glad. Even though it seems like high ratings for large TV installs, there are a lot of negative reviews with pics to prove it. But I was fortunate enough to have a very good crew. Positioning your TV is, in my opinion, the responsibility of purchaser and NOT the installation crew. I taped off the center of my media room and I also carefully measured the height of my center channel speaker and taped off the minimum height that the OLED should be at or above. I have a nice HT setup with a ton of electronics, so the reviews where the TV fell off the wall definitely worry me. I bought the heaviest duty Sanus wall mount though, so hopefully all will be ok for the time I own this and maybe even the next TV. I plan to leave the TV back against the wall when listening to 2-channel music and then pull it away (~30") when viewing a movie, NFL football game or a TV show. To be honest, I with the Sanus mount wasn't so jankie. You can move it around if you sneeze. It should be tighter and harder to twist or move it side-to-side. But that's not the Geek Squad's fault and could be adjustments on the stand itself to firm things up. I will look more into it. Anyway, the 36" height marked with blue tape and the center of my room taped onto my carpet were both met with precision. And I mean nearly exact precision. 36" were observed with a laser measure on either side of the OLED. I spent the day after moving in all of my racks, equipment and speakers and all lined up beautifully. I am happy with their professionalism and attention to detail. Thank you!

The two guys who helped me were very helpful. One of the installers made sure I was getting the proper service by spending 20 minutes on the phone to make sure I was getting my TV mounted instead of being set up due to an invoice issue. They also set up my desk and did it so fast the whole time it took to do everything was a total of 1 hour. Great team. I would highly recommend them, The gentleman was a Latino American and a Caucasian fellow. I forgot their names, unfortunately, but I will describe them to at least let Geek Squad/Best Buy know the description of the duo that performed their amazing service. Another thing they did while on the phone to redo the invoice to correctly match the service they were providing to me, one of them was installing the products ahead of time to increase the efficiency. My room is so much cleaner now it's so surreal. I have a picture to prove it too! I believe the Latino American's name was Angel, and he called me ahead of time to come earlier to get to my house to start the appointment which I was greatly touched by because it showed me how caring and professional he was. Great guys and keep having them do guys!

I recently had a Sony 75" XR X93L TV, a Sony HT-A5000 Soundbar, a Sanus wall mount bracket, and a Sanus In-wall Cable Concealer installed at my home. After a small hiccup with the HDMI cabling length being short from the In-wall cable concealer to the TV's HDMI inputs, Vince, a manager from Best Buy's Geek Squad called me and promptly scheduled a follow-up service to correct the issue. Gilson, the original installer also came back as promised "to make things right". Gilson was very meticulous with his work and was very professional. Vince's long-time experience as a Best Buy manager was quite obvious and his customer service skills and follow-up were second to none!! I love the Sony products that were installed, but I also highly recommend Gilson and his install crew, and Vince for his excellent customer service! Great job guys!!

they mounted a 98 samsung tv for me they were on time very nice did a good job after it was up on wall they ask if i needed any set up on it load apps internet and such. i said no i can do all that. i did ask that i had a 85 samsung that was taken down in the room if they could carry it up stairs for me as it was aquard and easy for two people.they said normally that is an extra charge but they did it. it took 2 or 3 minutes no problem. sometimes people try and do as little as possible and that very much speaks as to who they are. so, doing a bit more and going beyond what is required also speaks as to who they are in a better light.

The Geek Squad guys who came out were very knowledgeable, professional and offered the best solutions for our TV mounting. They were very efficient and very friendly. We’re happy with the service.

My installer Kevin was awesome! He walked through and downloaded the Samsung app on my smart tv and recommended a better mount for my tv than what I purchased. He had the mount on his truck and he started my refund and purchase for the old and new mounts right on site. He gave plenty of tips on the tv and when I told him I was mounting some smaller TVs in some other rooms he asked where I was mounting them in those rooms and he checked to see if the wall studs were compatible to those areas and put blue tape on those wall locations for me. I can’t remember ever getting better in home service than what Kevin provided. Excellent work and customer service all wrapped into one!

We had the Geek Squad install our recent purchase of a Samsung 85" TV along with the mount to support it on the wall. The team that arrived was very professional and asked all the right questions so that the TV was mounted exactly as we wanted. They wasted no time in getting the TV mounted and configured and the end result turned out great. I couldn't be happier with the job they did.

Harold and Kadishea did an outstanding installation on our new 85 inch Sony TV. They were very professional, timely efficient and helpful. Their recommendations were well taken and utilized giving us the optimal viewing environment! We have immensely enjoyed movies and sports (including the Super Bowl) even more than before. They are a great Greek Squad Team, highly recommended!!

The agents came out, on time, and reviewed with me what needed to be done. We had an open dialog discussing the best ways to handle my wants. Due to space limitations and mount limitations, during the install i was informed of those short comings and given a choice on how to proceed. My old tv was moved and remounted downstairs. The agents did a reasonably fast and quality install. Thankfully im a member and didnt have to pay for this service with my new tv. I am very happy with the end result and value that the agents provided. Highly recommend you allow best buy to deliver and install/mount your large TVs. It saved me much effort and time.