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Customer Ratings & Reviews

Your price for this item is $102.99

Customer reviews

Rating 4.2 out of 5 stars with 41 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers consistently note the ease of use and appreciate the compact size, finding it particularly helpful for children. The affordable price is also frequently praised, along with the surprisingly good design quality for a refurbished product. Positive feedback highlights its suitability for online learning and everyday tasks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 41 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a really helpful tool for my children in their school work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Everything works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so my kids can do their school work and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome lil laptop, better than my windows based and much faster!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great for home schooling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandson says it is comprable to the one he uses at school

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Great for kids doing homework online. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Chromebook for my 9 year old

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and worked great for my son for school!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my younger sister to complete her ‘distance learning’ assignments and she absolutely loves it! Has yet to complain about anything. The screen quality is great and it’s the perfect size for her (9 years old).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    schooling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 of these for my great granddaughters for their online schooling and they love them....so glad i got them for them its just what they need for schooling online...perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Chromebook for Students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chromebook has exceeded my expectations. It holds up to the wear and tear that my elementary school aged son puts it through on a daily basis. It also is very responsive and the camera has great resolution.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Is ok.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like that I can’t install Youtube kids!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Super GREAT DEAL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I GOT A GREAT DEAL ON MY LAPTOP THANKS BESTBUY I GOT IT LESS THAN A WEEK SHIP TO MY STORE . WORKS FINE SO FAR .I HAVE HAD IT ABOUT A MONTH NOW

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer for kids

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for virtual learning for child. Have had no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Chromebook for school and excellent value says pre owned but looked brand new just without original packaging .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special. It’s slow it’s janky it’s ugly but it got up through distance learning before we were able to purchase a more sophisticated laptop for the kiddo.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great secondary laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets all our needs. I like the way it is compatible with our cell phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turned out great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I bought all year long came right in time for school

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery died after two days of use. Laptop body was missing some screws. Otherwise everything else was good. Whoever refurbished this did a poor job.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Achman2000,
      We are sorry to hear you are having problems with the battery in your Acer Chromebook. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=41af5d0bad339e7776e76f7ead0d00bcfa5192bc
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    Absolutely Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we purchased this computer we were excited at the idea of timely delivery during the pandemic. Once it arrived and we booted it up, we were quickly disappointed to find the keyboard was defective. We contacted the third party company (info included in the box) only to be told it wasn't their issue. After numerous attempts to contact Best Buy, we finally reached them, only to be disappointed again. Customer Service offered no solutions to the issue. We received our refund and will take our money elsewhere.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Brittany,
      We are sorry to hear that you decided to return your newly purchased Acer product. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team via phone, chat or social media, and we will be glad to help.
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    Not happy with this chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good chromebook. The screen always fades away.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      We are sorry to hear you are having trouble with the screen on your Acer Chromebook and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
      We appreciate you taking the time to write this review
      Regards,
      Acer America acer

  • Rated 2 out of 5 stars

    Ok I Guess

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working properly. When you close it you have to log in again.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Ashley,
      We are sorry to hear your Acer Chromebook is not meeting your expectations in some areas. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

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