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Customer Ratings & Reviews

Acer - 15.6" Chromebook - Intel Celeron - 4GB Memory - 16GB eMMC Flash Memory - Granite Gray-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1233 reviews

93%
would recommend to a friend

Expert rating

Rating 3.7 out of 5 stars with 10 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-8 of 8 Reviews mentioning:
compatibility
  • Rating: 5 out of 5 stars

    Easy to use and setup

    Posted
    Caca
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Only problem was it didn't work with my printer, therefore had to purchase a new printer.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed

    Posted
    AllNewEverything
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Isn't compatible with half the programs I need... description was vague, almost misleading. This product is useless.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Dear AllNewEverything,
      We are sorry to hear you are unhappy with your Acer Chromebook. Chromebooks are different from standard laptop products in that they are designed to be used primarily while connected to the Internet, with most applications and documents living in the cloud. Because of this they don’t have much for on board storage but they also are not expensive either. Chromebooks run off apps like an Android phone or tablet so you cannot download and install applications or .exe files. If you need to use third party software applications that must be installed on the computer, a Chromebook is likely not for you, where a Windows laptop would suit you better. With that said, we would like to assist with your questions and help you get your issues resolved. If you are located in the US or Canada please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=59409a2b81e7466df50b62cbda0a4d09158963f6

      We appreciate you taking the time to write this review.
      Thank you
      Acer America acer

  • Rating: 2 out of 5 stars

    Problems register,setting up, no help from support

    Posted
    itsria
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Since I do not use computers much (online bill paying; some emails to print) and I do not subscribe to Facebook etc, I could not get this to work with my HP printer. Frustrating talking to ACER help with no solution and difficulty with the language.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Hello,
      We are sorry to hear you are unhappy with your Acer Chromebook. This is not the experience we want our customers to have and we want to work with you to see how we can help
      improve this experience. If you are located in the US or Canada please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=4047a9cd3a66345109897513dfb5920a8a4d3343

      We appreciate you taking the time to write this review.
      Thank you
      Acer America acer

  • Rating: 4 out of 5 stars

    Great budget chromebook

    Posted
    Freebird
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This a great chromebook for someone on a budget. It's simple and great for web-browsing. Couldn't get a Canon printer to work with it via USB, though

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Needed for quick books online

    Posted
    Kevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    iPad was unable to handle the needed compatibility with quick books online no matter what browser app I installed so bought this acer chromebook and can see everything from every website with no problems. Fast and reliable! Very impressed

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great laptop for price

    Posted
    BuyerJuly18
    • Verified PurchaserVerified Purchase

    Pros: really like this laptop. Fast loading & searching speed, extremely quick & easy setup, user-friendly---intuitive, big screen is plus, good basic laptop for most users. Cons: This device will not run the Yahoo Mail app, not enough memory to play games, not many printers are compatible--check if yours is before you buy,

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible laptop for PC user.

    Posted
    JaneO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Chromebook wasn't compatible with Office 365. It rejected my flash drive. It wouldn't acknowledge my wireless mouse. I was at the mercy of Best Buy everyday after my purchase. I returned my Chromebook and got an HP. So HAPPY!!!

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Dear Classof85,
      We are sorry to hear this; we understand you returned the Acer Chromebook but we would have been happy to provide support for you. If in the future you need assistance with an Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact
      We appreciate you taking the time to write this review.
      Best regards,
      Acer America Acer

  • Rating: 4 out of 5 stars

    An affordable option for everyday tasks

    Posted
    bryanhill
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    This Acer 15 Chromebook is my first of these types of devices. I love the form factor, it has an decent screen but is not super heavy to carry around. There are a few things I dislike, but let's talk first about what I like. I love the fact that it has a 3950 mAh battery, that specs out at around the 12 hour mark. I did get 11 on my first run down of the system. That is pretty impressive for a 15 inch device. I really appreciate the keyboard's chiclet layout, and the touchpad positioning. I also enjoy the stereo speakers that fire upwards beside the keyboard, they are not of superior quality, but they are great when you are watching Netflix or YouTube. I noticed that it does have an expansion slot for an sd card to provide additional storage if needed down the road. The fact that this unit has the same proprietary chargers as the three of my other Acer devices is convenient. I noticed also that Acer decided to embed a dual band, robust 802.11 AC Wifi radio. Now onto the things I feel could be better, the screen is a little washed out, the processor is not a power house, but delivers for most daily tasks, the charger port as I mentioned above is the same as my other three devices, convenient, but really small and feels very fragile. The sd card slot as noted, is a nice feature, but don't plan on leaving the card in there during transportation, when plugged in, it does not sit flush with the side of the chromebook, it stands out about an inch, just waiting to be damaged. It is missing a USB type C port, with more and more equipment removing ports, but including the type c port, I have slowly been acquiring type C adapters that will not work with this device. With all of those downsides, I do have to remember that with the price of this unit those are things I can live with. This Acer 15 Chromebook is a great unit to get everyday tasks done at an affordable price. I would recommend this unit to family and friends, searching for a budget minded computing solution.

    I would recommend this to a friend