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Customer Ratings & Reviews

Acer - Aspire 5 15.6" Laptop - Intel Core i5 - 8GB Memory - 1TB Hard Drive - Obsidian Black-Front_Standard

Customer rating

Rating 3.7 out of 5 stars with 6 reviews

  • 40%
  • 30%
  • 20%
67%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 1 out of 5 stars

    Not happy with performance

    Posted
    Comments4u
    • My Best Buy® Elite Member

    I have had this laptop for several weeks now and I have not been happy with it because it has quirky problems. The worst problem is that the cursor jumps around whenever I try to type something, particularly when I am online. I cannot get through an entire word without the cursor jumping to some other place on the page, or even to other tabs. Sometimes it will even highlight the previous text I have typed and delete it. Even if I type very slowly it does not prevent the problem. If I have something long to type (like this review), I have to first type it someplace like in word, where the problem is not as bad, and then paste it where I need it, or it will take forever to finish the message. The laptop also randomly goes black and has to be rebooted for no reason that I can find.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      We are sorry to hear that you are having problems with your new purchase. We recommend adjusting the touchpad settings using the instructions at https://us.answers.acer.com/app/answers/detail/a_id/12386, to reduce the sensitivity or turn off the touchpad tapping feature. In regards to rebooting, this may be caused by Windows updates restarting the system, or could be another issue that we can help troubleshoot. We recommend contacting our support team, so we can help get your system configured to better meet your needs. Please contact us day or night at 1 (866) 695-2237. acer

  • Rating: 1 out of 5 stars

    Wouldn't work

    Posted
    Noel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I hate to give such a low review on a product that I didnt even use but what else can I give a product that wouldnt work. It was brand new with either a corrupted hard drive or no hard drive installed at all. Of course we could wait for a new hard drive to be installed, get a replacement of same computer (now that my confidence in said product was gone) or get a completely different brand. Wound up getting a new HP with a bigger screen and thirty dollars cheaper. I'm sure my experience is rare but still.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Dear Noel,
      We are sorry to hear this; we understand you returned the Acer Aspire 5 laptop but we would have been happy to provide support for you. If in the future you need assistance with an Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact
      We appreciate you taking the time to write this review.
      Best regards,
      Acer America acer

  • Rating: 5 out of 5 stars

    Overall very pleased.

    Posted
    Penny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Did not realize how much I would appreciate the lighter weight and thinner dimension of this laptop compared to my old one. Like everything about it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My son loves this laptop!

    Posted
    Katsee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My son was very happy to receive this laptop! He is driven by technology and was not disappointed!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great for beginners

    Posted
    jaden4life
    • My Best Buy® Member

    I love this computer, it follows my every need and its also good for gaming

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Acer aspire

    Posted
    Zyaa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great. This laptop is user friendly and the technology is nrw

    I would recommend this to a friend