Customer Ratings & Reviews

Good product. Nice vision. best for professional use

Bought what I presumed was a brand new product and only about few days ago, I found out it wasn't. Chromebook died few days ago and battery wasn't taking a charge and charge light was not lit. Don't know where this unit came from and when I turned the unit over, there were loose screws on the back cover and one screw missing. When I removed the back cover, there was an unusually larger screw than what was installed in the unit. Seemed like the screw shorted out the circuit board after my attempts to recharge the battery failed. I have no intention of returning this unit to the store or get a refund but will no longer be a customer of Best Buy any more. Thank you for the sabotaged unit, may your store have some KARMA when customers read my post, ADIOS!!!

I'm enjoying my chrome book very much and I'm pleased with my choice

So far we are loving this for our freshman in high school. No glitches and easy to use. Lightweight, keyboard big enough for his teenage fingers, and meets his needs.

I purchased the Acer CB Plus 714 spin and it only lasted two months before I'm having to ship it off to Acer in TX for a warranty repair. First it was a loose hinge and now it won't even power on... complete failure. I can also hear what sounds like a part rattling around inside the case. This tells me there is a lack of quality control at Acer. I don't recommend this model.

Speedy performance for day-to-day productivity Sturdy hinges

Do not buy this Chromebook! After 1-month, it started shutting off randomly, then keyboard buttons started to stick, then the space bar stopped working. Best Buy would not allow a return, honor the warranty to replace or assist with dealing with Acer. Acer would not replace the Chromebook because it was bought at Best Buy. Acer's only "warranty" protection is for me to pay to mail the Chromebook to Texas, providing my own required packaging (which recommends 5 inches of bubble wrap!), wait weeks, and then have the chromebook shipped back to me "likely" repaired. Acer confirmed this is the only option under the warranty. So I've paid a ton of money for a Chromebook and more $ to have it repaired, and will end up with one that might work and has been sent cross county several times. Terrible product with terribly customer service from both Best Buy and Acer.

Excellent chrome book plus purchased for 13 year old grandson.

I bought it, and so fast, have a nice design and te toich display it's amazing.

I’m excited to see that Google is finally starting to treat the Chromebook as a real laptop compared to the child’s toy that it started with. Like a training bicycle for your toddler, Chromebooks were cheaply made disposable laptops that you could give to your child for the most basic computing tasks and not really care all that much when they poured soda all over or lost it on the playground. Not so with this Acer Chromebook Plus Spin 714: this thing is amazing! In case you did not know, the Plus in the Chromebook Plus name designation is not a marketing trick, but it is actually a new category of Chromebook that has additional software features unlocked by Google that are not available to Chromebooks missing the Plus name designation. Chromebook Plus devices include a faster CPU, more RAM, more Storage, a better Web Cam and a better Display compared to a non-Plus Chromebook. I think the most exciting feature unlocked on Chromebook Plus devices is the 12 months of Google AI at no cost. Getting 12 months of fun with Gemini Advanced and 2 TB of cloud storage allows you a wonderful preview of how A.I is changing the computing world - for better or worse with features like auto adjusting video call lighting and quality, Google Photos Magic Eraser, and full access to Google Gemini. So let’s talk about the physical Chromebook Plus. This thing looks great! My wife saw me typing on it and thought I was working on my Apple MacBook Air. As a convertible laptop Acer has done a great job with a very sturdy construction and solid hinges knowing that you will be bending it on a regular basis to convert it from standard laptop mode to tablet mode. With a backlit keyboard that has smooth and responsive keys and trackpad that is large enough to use (but not overwhelmingly huge) this Chromebook is a joy to type on. There’s dual Thunderbolt 4 ports HDMI and the power button the left side panel and a physical volume up/down button, RCA headphone jack and USB 3.1 using USB-A on the right panel. The unit includes DTS Audio with speakers placed on the left and right of keyboard. If there is one complaint I have about this machine it’s that the speakers are weak. They sound clean and crisp, but they are not loud. The included webcam has a built in privacy slider allowing you to easily disable the camera when not in use. The touchscreen uses Antimicrobial Corning Gorilla Glass and is responsive to the touch, offering a great amount of brightness and contrast for all the Youtube videos I’ve been watching lately. Battery life has been amazing and since the device charges with USB-C I can now charge my iPhone and this device with the same cable. Overall this is just a fantastic device!

Has a lot of positives, but is always randomly restarting. Acer acknowledges the problem and says a fix "should" be in SW v.131. I have v.132 and it restarts multiple times a day. I'm stuck with it and nothing will ever be as good as the original Pixelbook. I even liked the Pixelbook Go, but the screen was a little small. GOOGLE make a new Pixelbook!!! P.S. Speakers are weak even for basic needs.

Unfortunately could not turn it on. Should have purchased a computer with Windows 10. Will next time. Old computer is working again The Geek squad is wonderful!

So setting it up was super easy and self explanatory. Different people including children are able to access they're separate accounts easily and they enjoy the option to use touch screen. It’s super light and portable making it an easy option for use outside of the house. It’s a device that benefits everyone whether it be google office apps for work or educational apps for kids! With any new computer the processor is going to be really fast, but with the Intel processor built into this laptop, it'll stay fast for longer, even while down loading up a bunch of apps. The downloading/uploading speed depends on your internet situation along with the quality of how an app runs. The keyboard is quiet and feels very smooth when typing. I enjoy the experience of folding it over for tablet mode to enjoy apps that don't need the keyboard. The screen is wide enough at 14 inches for watching videos and navigating through apps. The memory is not the best but if you're looking for a laptop with storage, Chromebook is not for you.

The Acer Chromebook Plus Spin 714 Laptop is a great Chromebook that’s fast and powerful. It comes with a 14" WUXGA Touch Display , Intel Core Ultra 5 115U with 8GB of LPDDR5 RAM , a 256GB SSD, and Wi-Fi 6E. At times I forget that I’m using a Chromebook because it feels like I’m on a high end Windows device. The device comes in a nice stealth gray color that shows no fingerprints on the cover, trackpad, and inside cover. By now showing fingerprints it keeps the device looking good at all times. When browsing the web the pages load very fast with little to no delay. The trackpad is very responsive and works well with no issues. The keyboard has good key travel and is easy to type on and keys have a backlight function. I’m not sure if the backlighting can be adjusted because there no shortcut keys to adjust and I have not found a way to adjust it in the settings. The device has a 360 degree hinge which allows it to go from all the way closed to being able to flip on the opposite side. The screen will convert to tablet mode when the screen is past the halfway mark. The keyboard will then become unresponsive so that you won’t have any inadvertent keyboard presses while it’s used in this mode. The touchscreen display is responsive to touch input and the graphics and quality look great. The one downside to this device are the speakers. The speakers are located on each side of the keyboard. I assumed they would sound great, but they sound very mediocre. The speakers can get quite loud but they have little no bass. They sound like really cheap speakers. The device is not silent when it’s pushed to its limit. The fans will come on because of the Intel chip inside. For most tasks the fan is fairly quiet. Other than that, I haven’t found much to complain about. Overall, this is a good Chromebook device which I hope to get years of use from it.

Had to return. It would freeze on program. Had to close it down.

Although I have used other Chromebooks, this is my first exposure to a premium Chromebook. It is a Chromebook Plus, which means that it meets or exceeds minimum standards set by Google. In this case, that means an Intel Core Ultra 5 processor, designed for AI; 8 gig of RAM and a 256 gig SSD storage device. The high level specs, combined with a 10 year update path, ensure that the laptop is future proofed for a long time. The WUXGA touch screen display provides a sharp image with bright colors. Streaming videos is outstanding with a clear, sharp image and no pauses or stuttering. The aluminum chassis and outstanding build quality ensure a durable laptop with no chassis flex. As a 2 in 1 device, the laptop switches easily from laptop to a 14" tablet; or in an intermediate setting, makes it ideal for media consumption. Although the price is towards the upper end for a Chromebook, the performance is excellent with smooth operation and snappy response. Android users will find that it works seamlessly with your other Android devices. The laptop includes the Google Gemini app, which expands on the artificial intelligence capabilities of the Chrome operating system. Although I have played with it a little bit, I have only scratched the surface of its capabilities and I'm confident that Google will continue to expand on them as it develops the app. Adding value to the laptop, it came with a padded carry sleeve, which should provide added protection for travel. With its performance and flexibility, I expect that this will be my go to laptop for a long time.

I use my Chromebook every single day and love it! It's faster than my Windows laptop and so far, no issues with bugs or security. Graphics are good and it's just the right size to sit on my lap without feeling heavy or bulky, yet big enough to clearly see smaller print on the screen. The only down side is Google. The search engine is so politically bias and filters out actual articles and news, that it's ridiculous. However, you can go to other sites directly to get the "real" news. I hate supporting a company that censors, but there's no real competition for this as of now. So if you can get past that, it's a good supplement to a full-scale Windows or Apple computer.

I purchased a couple of Chromebook devices from Best Buy, and I’m extremely pleased with them. The setup was simple, the performance is smooth, and the battery life is impressive. My kids absolutely love using them for schoolwork and play—they’re fast, lightweight, and very kid-friendly. Great value for the price. Highly recommend for families!

I really liked my pixel book. Eight years old it limped so bad it barely worked. This Asus is a better than adequate replacement. I recommend to all my Chromebook plus using friends

Fantastic machine but the restart bug plaguing it and many others like it really kills it for me. Upon coming out of sleep the unit resets. Unfortunately it will be a return for me.