Customer Ratings & Reviews
- Model:
- CP713-2W-5874
- SKU:
- 6416477
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the Chromebook Spin 713's impressive screen quality, long battery life, and ease of use. Many also praise its performance and appreciate its lightweight design. However, some users find the speakers to be underwhelming. A few customers also noted concerns about the price and occasional charging issues.
This summary was generated by AI based on customer reviews.
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average. Crashes occasionally. Gets hot. Not better than cheaper Chromebooks.
No, I would not recommend this to a friendGood value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for my needs though it had good features.
I would recommend this to a friendLess than 2 years old and LED is going...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't begin to tell you how disappointed I am to write this review. I spent a lot of time researching Chromebooks and I thought this was the perfect one. It's only a year and a half old (I bought it 8/2020) and I started having horizontal lines show up on the screen a few days ago, then some vertical ones as well. I took it to a repair shop and they said that the LED was going and it would cost about twice the amount I paid for this to fix it. I really expected to get a longer life out of this computer. Very disappointed in the quality.
No, I would not recommend this to a friendAcer chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not allow me to run Google Meet. Runs too slow.
No, I would not recommend this to a friendWARNING: HIGHLY POSSIBLE DAILY WIFI PROBLEMS WITH
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine laptop.... but wifi problems. It only happens on this device. Every other in my house will be ok. But this one drops at least daily and then will reconnect or not. It rarely happened intially and thought it was just normal tech bugyy stuff that happens at times, but now it is a daily thing. Looked online at forums etc (which i should've done earlier), but didnt see any good fix, and so many were having this problem. Really dussapointing, and makes it feel almost unusuable, especially considering everything about the laptop is amazing, but when a laptop let alone a chromebook innately has connection problems that happens daily with no good fix, that takes it to a 1 star rating.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear CG,
Thank you for taking the time to leave a review regarding the purchase of your Acer Chromebook. We are sorry to hear you are having trouble with the wifi, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
- Cons mentioned:Charging
Junk!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Six weeks later, it won't charge at all and doesn't work. it's had problems charging from day one. Spent $1000 for this piece of junk and my child still needs a computer for school.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear your Acer Chromebook is not charging properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Charging Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had product 1.5 months as my son's school computer and this morning, the day after it is no longer returnable, the computer STOPPED charging. This does not appear to be a unique situation for this model so BEWARE. If BestBuy fixes it (for free) rating could go up - when machine works it's fine - but it doesn't really matter how well a chromebook performs if it doesn't charge (OR RUN PLUGGED IN)
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear f1j1BX,
We are sorry to hear your Acer Acer Chromebook is not charging properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
- Pros mentioned:Processor speed, Screen quality
No Regrets
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this laptop since 2021 and I have no regrets purchasing this computer. It’s fast, premium quality build, has the necessary ports and its touch screen. Making it into a tablet was really helpful for me in certain situations. So for my conclusion, I recommend this laptop for Chromebook users
I would recommend this to a friend Char
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on the laptop is very low. I have to hook it up to my speaker to hear. Otherwise an amazing laptop.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Dae1,
We are sorry to hear you are unhappy with the audio on your Chromebook. These devices do not have high wattage speakers but if it is so low you cannot hear it, please contact Acer support for assistance. They can be reached at 866-695-2237 and will be happy to help you.
We appreciate you taking the time to write this review.
Regards,
Acer America
- Cons mentioned:Charging
medium quality and bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after 2 months stopped charging and the warranty is useless because now i am Europe.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Kostas,
We are sorry to hear this. The Acer domestic warranty is good in the country of purchase. If you are currently traveling in Europe then the International Traveler's Warranty would apply. You can view the information on this here: https://www.acer.com/worldwide/support/itw.htm. If you are traveling you can contact the nearest Acer location from this link at the bottom of this page. If you purchased the laptop but live in Europe, then the warranty is in the US. You can get information by going to our support page at https://www.acer.com/ac/en/US/content/service-contact and contacting via phone or chat.
We appreciate you taking the time to write this review.
Regards,
Acer America
Don't waste your money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke after 4 months, the hinges were really bad and upon moving to close position from tablet position it popped, then cracked the bottom of the screen. The 3x2 screen is not great either. And there is no volume whatsoever. Most other tablets similar you can get for $2-300 cheaper already, so i thought this would be better quality, instead it was much worse
No, I would not recommend this to a friend- Pros mentioned:Processor speed
Acer chrome book
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful chrome book very fast my daughter and myself love to use this chrome book
I would recommend this to a friendBrand response from TeamAcer
Posted .We appreciate you taking the time to write this review. We understand you are happy with your Aspire Chromebook, but your rating was at the lowest, 1 star. We are not sure if you meant to give this a higher rating, but we are glad you are otherwise happy with the Chromebook. If you should need any assistance with your Acer product, please feel free to reach out to our support team. They can be reached at 866-695-2237; available 24/7 for in-warranty products.
Regards,
Acer America
Touchpad wont work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked flawlessly for about 5 minutes then the touchpad stopped working. Couldnt get it to come back up.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Touchpad,
We are sorry to hear your Acer Chromebook touchpad is not functioning properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Crappy Screen Flickers
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A month ago the screen started flickering. Unusable were it not for the other monitor plugged in. Just after the warranty expires. I read that this is a really big issue. They need to recall.
No, I would not recommend this to a friendBetter off with something else
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware failed after less than 1 year. Seems to be a memory or CPU issue and now have to deal with trying to get warranty service from the manufacturer. This was my first foray into a non-budget Chromebook and will be my last. Sticking with Windows from now on.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Thank you for taking the time to leave a review regarding the purchase of your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Froze al or. Too many glitches. Not compatible with much.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Thank you for taking the time to leave a review regarding the purchase of your Acer Spin Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Avoid
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst computer I've ever owned. Had to return to manufacturer for service when it stopped turning on--a known issue with this model. Acer fixed it under warranty, but now six months later and again it won't turn on. I do not recommend.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Thank you for taking the time to leave a review regarding the purchase of your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Not durable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video card started to malfunction <2 years into use. Repair shop said because the video card is integrated into the motherboard, repair will not be cost effective. This is dissapointing.
No, I would not recommend this to a friendDon't bother with this one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Chromebook Dec 2020 and LCD screen turned blue. I didn't drop it or sit on it etc. Geek Squad quoted$489 to repair. I paid$600. in my opinion this Chromebook is a p.o.c.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Susan,
We are sorry to hear you are having screen trouble with your Acer Chromebook, and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Piece of junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turned itself off and wouldn’t turn back on. I only had it 4 months and used it for zoom meetings and some streaming. Waste of money. Very poor quality
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Reeebes,
Thank you for taking the time to leave a review regarding the purchase of your Acer Chromebook. We are sorry to hear the Chromebook is not powering on, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America