Customer Ratings & Reviews
- Model:
- NH.Q5WAA.001
- SKU:
- 6378071
to a friend
Great System for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this computer is working great. The performance is really good and I get good fps on all games I have loaded on the system. The only issue I had was with the missing HDD kit. I contacted ACER Recertified and informed me that the kit wasn't included with refurbished units due to the warranty stating that "The warranty states that any modifications made to the unit will make it nullified." They told me to refer to the warranty paperwork provided with the unit (The paperwork was missing as well). It was not disclosed on the BestBuy product description that this was not a complete product. As far as I know, adding a hard drive to a computer is not considered a modification, it is an upgrade. This computer is upgradable. It defeats the purpose of its upgradability if we are being told that warranty is nullified if we proceed to do so. The bottom line is this: This is a great system for the money but Acer's position about their warranty being voided because of an upgrade seems to be inaccurate. I am rating here the product but I don't feel comfortable recommending it based on the warranty issue and the missing part.
No, I would not recommend this to a friendGood price and powerful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a refurb and have been happy with it. Play games great and it has good battery life when not gaming. The screen is big and really nice. Would recommend.
I would recommend this to a friendWas great, until it died
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was exactly what I needed; a cheap desktop alternative that could still handle some games. Being recertified it only holds a 90 day warranty, I didn't think much of this because I am an IT Director and have bought thousands of recertified computers and components and have never had an issue, until last night. Right in the middle of using it, it shut off and won't come back on, I'd had the laptop for 104 days at this point. So now I get to pay for costly repairs or just buy a new laptop.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear your refurbished Acer Nitro is not powering on and we understand this is frustrating for you. This is not the experience we want our customers to have and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237.
We appreciate you taking the time to write this review.
Regards,
Acer America
Loved it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! I have been enjoying this laptop for so long for multitasking :)
I would recommend this to a friendNice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good loptop u should buy this one excellent gg
I would recommend this to a friendBeware Keyboard issues with this model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware of Keyboard issues with this model. Recently bought 10 of the, of the 10 , five were returned due to defective keyboards right out of the box. To add insult to injury, the power button is in the keyboard, so you cant use an external keyboard as a work around if the power key fails, Which it did on 3 of these. Just sayin.... Other than that when it works, if it keeps working its a nice laptop, EPIC FAIL ON THE KEYBOARD THOUGH
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear User,
We are sorry you are having problems with the keyboard on some of your Acer recertified Nitro 5 laptops. These products have a 90-day warranty against hardware defects. If you are within your warranty period please contact PlanetROI who provides warranty service and support for the recertified products. Contact information should be included in box with the computer. They will be happy to provide assistance with your recertified Acer and offer repair if it is needed. Here is their contact information in case you need:
844.433.8476
[email protected]
Best regards,
Acer America