Deals Worth GiftingShop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $2,549.99
The comparable value price is $3,099.99

Customer reviews

Rating 3.9 out of 5 stars with 11 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
73%
would recommend
to a friend

Customers are saying

Customers have good things to say about the Predator Helios 18 AI gaming laptop. Reviewers are impressed with its overall performance, with one user calling it the best gaming laptop they have ever seen. The laptop appears to be well-received by those who have experienced it.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Rated 5 out of 5 stars

    Fast and Powerful!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for about month and so I'm still amazed on how fast and powerful it is. Theres a button the top left of the keyboard that allows you to quickly change modes from quiet, balanced, performance and Turbo. I play on maxed out settings on turbo with ease. The Screen This is the first laptop that i ever had to turn down the brightness because it is surprisingly BRIGHT! 80% is where I keep it. It's not 4k but still looks incredible. The refresh rate is smooth as butter when playing games or just browsing online. Fan noise I usually have it on balanced mode. When I'm watching movies, browsing online, YouTube or doing some work I don't hear the fan at all. But once I start playing a game this thing sounds like a jet about to take off. Definitely not for sneaking a game session at work or in a library. You will be heard lol. I bought a cooling pad that surprisingly can get louder than the laptop but it's to help make that laptop live a long life. I game with headphones so during gaming I don't anything but the game. I tried gaming without headphones and i did get used to the fan noise but headphones are the way to go. The Sound The sound can feel a bit deep but louder it sounds a bit piercing. The sound settings are a bit shallow. The sound did not wow me. I've heard Macbooks with better sound. Battery The battery does not last long at all. Even just browsing youtube it's going to last like 2.5hrs generously speaking. Unless you know you're going to use it for a short time somewhere then yeah that will work. But if you expect to game on t just battery then prepare for a short gaming session and lower performance on battery. It's the cost of having a high end GPU. Games Played newly released titles on ultra and it took it well with no hiccups. Cyberpunk, GTA V, Chronos, Dying light the beast ect. I play on turbo and with no apps playing in the background and I use a cooling pad fully maxed. Overall It's great if you buy when it's on sale. Battery sucks but if you're like me that always likes to have their laptop pluged in then yeah you'll be super happy with this. But if you're always on the go then this might be a bit of a struggle for you. I'm definitely happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    very satisfied

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen mini led 10/10 Performance 10/10 (*)Temperature 7.5/10 Build quality 10/10 Price 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loptop review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop with lots of bells and whistles. The weight is a bit much for carrying it around but as a desktop replacement its perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Decent mid ranged laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good deal but I return mine as it was to slow for what I was doing. if your doing light gaming and editing its work fine. if you care about display it won't disappoint you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    this thing is a beast!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got this laptop because it had the best specs and mobility for me is not a priority, basically just wanted to be able to take it with me and use it for long periods of time at other locations but not whipping it out constantly. i was able to buy additional ram and have geek squad install it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Overheating CPU

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even under only a 10% load the cpu is hitting 100 degrees Celsius. It's cooking itself because thermal paste may not have been applied at the factory or the heat pipes are broken. Sent it back to the manufacturer and they did not check for the problem I indicated and sent it back unrepaired. All of this is after the first one we bought had to be returned due to it being unrepairable because of a broken power port. Don't bother purchasing thi and stay away from the brand. .

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Eandmdeutsch,
      We are sorry to hear your Acer Predator laptop is running hot during use and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming laptop I have ever seen, great service from best buy staff, help me get the product with 100% effectivity Recomend going to mission valley san diego california best buy, great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome for CAD aplications!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and fast computer! We do some intense CAD work and have found this computer excellent, and it definitely meets our needs. The speed and processing capacity are awesome. The large display is great when we have to travel and are away from our large monitors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service on the store by the representative I recommend to my friends

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A do-it-yourself kit

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came with a package of 5 parts that needed to be installed inside the laptop. A laptop should be ready to go, not need some assembly. Been using an old version of this and have been happy with it, but it came ready to use.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear SoCal,
      The laptop includes these additional parts to support upgrades to the laptop if the user wishes to install upgrades. These parts are not needed to use the laptop in its factory configured state. Instructions for these extra parts is also included with the product. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.

      We appreciate you taking the time to write this review.

      Regards,
      Acer America acer

  • Rated 2 out of 5 stars

    Ubs c power delivery does not work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer. But since the battery life is bad, my only hope was that it could be charged via usb c. In a way, it does. It charges, but only while the computer is off.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Clarysse,
      This system is equipped with high-performance hardware that demands substantial power to operate at full capacity. To meet these requirements, it includes a 400W AC adapter — significantly more powerful than what most laptops typically use.
      Although the computer features a USB-C port, USB-C charging alone cannot provide enough power to run the system and charge the battery simultaneously. USB-C charging is supported when the system is powered off, but for optimal performance, we recommend using the included AC adapter.

      Regards,
      Acer America acer