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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 741 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the Predator Helios Neo 16's performance and graphics capabilities, frequently praising its excellent value for the price. Many appreciate the customizable keyboard and the option to upgrade the RAM. However, some users point out that the battery life could be improved, and the laptop's weight and potential for fan noise are also mentioned as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 741 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I really like this computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. It's fast and easy to use. The battery has a long life and charges fast. It is a pleasure to use. It works great for school and great for games. I'm so happy to have it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop . Very fast and super reliable. Great price to

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The multi-fuction Predator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent choice to gaming and working laptop might be one of the best choice a made since 2023

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Neat little laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a cool laptop with great graphics. It has multiple mods, from gaming to movies. I really like that you can set the button colors, I just wish i could sst the color buttons individually. Also has multiple fan settings, or you can set it to auto for cooling.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics are great and the performance are just as good. It runs games well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best gaming laptops in it's price segment. Display is colorful, beautiful and bright, chassis stay cool, speakers, battery backup and camera are above average but can't complain as it's blazing fast, thanks to the i5-13500HX processor. Would easily recommend to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Coil Whine - YMMV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance of this machine is fantastic. Screen is also great. Overall a great value gaming machine. That being said, I had to return this product due to the weird high pitched noise (like coil whine) that it produced when seemingly doing nothing. I have very sensitive ears and nobody in my family could hear it except me.

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    Game Changer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing compared to my previous gaming laptop, especially considering the price! I plan on doubling the RAM and adding a little larger hard drive, but otherwise I'm very pleased with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best gaming laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop. Works great with Oculus 3. Every game runs excellent. Really fast loading times. Great graphics. Get 120 FPS plus on every game. You will not be disappointed.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Charging port malfunction DO NOT BUY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right before my warranty was about to expire i started having issues with the laptop charging. You would have to wiggle the charger in order for it to reconnect. Also, the barrel on the charger would get so hot it would you couldn't even touch it. Eventually the unit would not hold a charging connection at all. This is where it gets really irritating. I sent the unit into Acer to be repaired and they only replaced the battery. The charging port is still fried. I purchased a larger, more robust charger and it works slightly better now. The thing is, the charging port is integrated into the motherboard rather than being a separate piece that connects to the motherboard via ribbon cable. So, when the charging port becomes faulty due to the extreme temperatures from their provided charger it is impossible to replace without swapping the entire board out. But, the gpu and cpu are integrated into the board as well and this would be a great expense for Acer. So, rather than fix the problem they do things like this hoping you will give up on your claim. DO NOT PURCHASE THIS LAPTOP. Google charging port issues on this model and you will see tons of other people with the same issue.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Jeremy,
      We are sorry to hear your laptop charging port was not addressed by the repair depot. If the laptop warranty has since expired but you are under the 90-day repair warranty, please call 866-658-2237 and have the serial number or repair case number handy when you call. Hours are 8am-5pm Central, Mon-Fri. Let them know about the charging port specifically so it can be addressed. We appreciate you taking the time to write this review.

      Regards,
      Acer America acer

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a buddy of mine as a early birthday gift he loves it runs most games on high and a few on ultra. Feels good to be abled to play with my buddies again

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great power house!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never owned a gaming laptop before this so this was my introduction. Man, honestly its a power house of a laptop. I definitely recommend for anyone who wants to get a gaming laptop on a budget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great quality for gaming super fast reaction time

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good laptop you need to buy it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very good laptop at it price range I bought it in a sale which cost me around $800 so at that price it is best I could find

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 4 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer that meets my needs pertaining to graphics and speed!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this laptop for a few weeks now and so far it is working perfectly! The battery life is not great but that’s to be expected in a gaming laptop. Great screen for gaming and watching movies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great beginner pc for people who love to game and make edits

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Solid choice for Gamers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    powerful internals handle demanding games effortlessly, and the sleek design adds a touch of sophistication. However,battery life could be improved. Overall, it's a solid choice for gamers seeking a balance between performance and portability.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    High Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great computer and runs well with what I need. The fans are a bit loud, but it still runs smoothly. It has plenty of storage; don't expect to be able to download your entire Steam library.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy. Connecting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy. Accommodating. Does the job. Plenty of power.

    I would recommend this to a friend
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