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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 741 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the Predator Helios Neo 16's performance and graphics capabilities, frequently praising its excellent value for the price. Many appreciate the customizable keyboard and the option to upgrade the RAM. However, some users point out that the battery life could be improved, and the laptop's weight and potential for fan noise are also mentioned as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 741 reviews
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Awesome Gaming Laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome computer for gaming! And the price is on point! Bought it to game and man it can handle all the big games like GTA V, Modern Warfare and more. The quality is great, doesn’t feel like those cheap plastic omen computers!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Amazing for playing games

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PC works better than we had hoped. The graphics are FIRE and speed is too. What a step up from the one we had before. So glad the employee suggested this one over the one we were looking at. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good pc and great starter for someone trying to get into it, if you want to play games have it plugged in all the time but on the go gaming is going to drain the battery.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this computer for over a year now, and I absolutely love it! As a Civil Engineer, I rely on demanding software, and this machine handles everything smoothly and efficiently. It's the first computer I've owned that truly delivers outstanding performance for my work. On top of that, I also game on it, and it’s simply fantastic!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    great laptop for coders too!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great laptop for daily use and AI coding. I occasionally use it for gaming and it holds up well. It is heavy and bulky but you can't expect it to not be after all that power and battery

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Good machine for the money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value runs wow seamlessly better than my legion or previous gaming laptops with a great price to boot!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is honestly a great laptop this ua perfect and handles all of my application needs, I use it every single day, great product for a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Decent Laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent Laptop, just a little issues that I can fix myself, the keyboard is a little scuffed. And the mouse pad can be a little finnicky but its a very powerful pc, it also can get quite hot and the app support is glitchy, I have to constantly install predatorsense.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Cost efficient entry way into Pc gaming.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System has been a monster so far, but an even better buy. Overall came into it not knowing or expecting much due to my greenness with pc gaming, but thus far it has been able to exceed the few expectations.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Buy in Best buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this laptop and upgraded SSD. it's so good and able to run any games you throw at it. And the thermals are excellent in this laptop compared to ASUS TUF. I have never seen the temps went above 80 which is good as I use it for long gaming session.Screen is gorgeous and all within the price I expected. Battery is just fair as like other gaming laptop. So can't expect much and it still comes for 4-5 hrs on normal use of browsing. Really good upgrade of laptop from Intel 8th Gen. Best buy in Best buy

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Has exceeded expectations. Allows me to run any game I want on ultra with a side monitor branched off simultaneously.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Laptop review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop runs amazing. Looks beautiful at nighttime with the customizable keyboard. 10/10 product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this laptop!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop, I play the sims 4, I have all expansions packs, game packs, kits and I also play disney dreamlight valley and it runs perfectly, it releases warm air from the sides, but thats minor. i also played halo had no problems. Its a must have and the price is affordable. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a fast gaming laptop. The graphics are great on it! I bought it for my son for a Christmas present and he enjoys playing online games with his friends.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly laptop has really good performance on new/ upcoming games, graphics run good for games like starfield, assassins creed valhalla, Hogwarts legacy, and many more

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Acer gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and reliable gaming laptop. Can play all games and have no issues with lag or spikes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Acer Predator Helios Neo 16

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very good for its price. It competes with my high end laptops although it’s mid end, would to totally recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop runs everything smoothly. No problem running any games at Max settings. Wish the battery life was better but that's my only quarell

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Mom's Computer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So as any guy will tell you, getting a girl to play video games with you is impossible. Well thanks to this new laptop, my wife can no longer use the computer performance as an excuse. She still rarely plays games with me but she has a nice lap-top.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best labtop ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this laptop for almost 2 years and its working very good still and the graphics look phenomenal on this

    I would recommend this to a friend
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