Customer Ratings & Reviews
![The text on the image reads: "PC GAME PASS dts> Esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 M4 PrtSc t Ins Del 144 >/I DN - . ! 1 @ 2 # 3 S 4 % 5 E 6 & 7 8 ( 9 ] O ee - + = Backspace W NumLk / Tab Q W E R T Y U I o P [ ] 1 I / 7 Home 8 A 9 PgUp I Caps Lock A S D F G H J L : : " - Enter 4 A 5 6 1 Shift Z X V N M C > ? / 1 Shift 1 ind 2 V 3 Podn Enter Ctrl Fn Alt Alt Gr Ctrl O Ins Del".](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/70c4ddca-68ed-4f97-b3a9-868f558f2a15.jpg)
- Model:
- PHN16-72-99PA
- SKU:
- 6576933
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Predator Helios Neo 16” gaming laptop's impressive performance and graphics capabilities, frequently praising its speed and visual quality. Many appreciate the value for the price and the ample RAM, contributing to smooth multitasking. However, some users note that the battery life could be improved, and the laptop's weight and fan noise are potential drawbacks for some.
This summary was generated by AI based on customer reviews.
Issues with shutting down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets hot fast and shuts down 10 minutes in to gaming even with an external fan.
No, I would not recommend this to a friendOverall solid buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great reliable laptop. Big screen, top processor, good hardware. Hasn't crashed on me yet. Battery is also surprisingly good.
I would recommend this to a friendFast response
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size and an awesome gaming laptop that I got so far!
I would recommend this to a friend- Cons mentioned:Battery life
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a laptop, this expensive i expecting way more performance. A fully charged battery only lasts under 2 hrs. Applications like Blender and CSP keep crashing each time i open them. For a laptop this powerful, i wasn't expecting this. This is my first investment into a laptop, and im a little disappointed.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Jason,
Thank you for taking the time to leave a review on your Acer Predator laptop. We are sorry to hear that the product did not meet your expectations in some areas, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
the best experience in technology.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent advice from the store staff! the best experience in technology.
I would recommend this to a friendGreat Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The packaging was top notch. The laptop I got was completely new. Has everything as it should and works great!
I would recommend this to a friendI was disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a great laptop for gaming. I dealt with constant crashing that no amount of troubleshooting could resolve. I have had better gaming experiences with laptops that have Intel Core i7 or AMD Ryzen 7 processors. The laptop is a bit heavy and clunky. The charger plugs into the back and falls out easily. The fans seemed loud.
No, I would not recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas gift. So I haven't used it much yet. But so far I really like this laptop.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent equipment, a little too heavy but it doesn't bother me since I am not moving it much
I would recommend this to a friendGaming on the go
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best computer I’ve gotten own definitely recommend
I would recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop of great had it for a long time and is great and has a good screen
I would recommend this to a friendBetter than expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than I expected, only yhing it came with 16G i am gonna upgrade to 32 or 64.
I would recommend this to a friendMy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the best.. Very Functional . I love it. Definitely recommended
I would recommend this to a friendVERY GOOD
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid laptop. Can run all competitive games at 200+ fps (I cap it).
I would recommend this to a friendgood one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.smooth procedure nearby stores fast service no problem recorded
I would recommend this to a friendGreat gaming laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price of this laptop it has been a absolute dream
I would recommend this to a friendGreat Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer. My husband loves it! I got it for him for Christmas.
I would recommend this to a friendreally good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good gaming laptop to be purchase highly recommend
I would recommend this to a friendGood laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop with awesome performance, although a bit heavy.
I would recommend this to a friendGreat laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing experience , superb gaming experience..loved it
I would recommend this to a friend