Customer Ratings & Reviews
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- Model:
- PHN16-72-99PA
- SKU:
- 6576933
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Predator Helios Neo 16” gaming laptop's impressive performance and graphics capabilities, frequently praising its speed and visual quality. Many appreciate the value for the price and the ample RAM, contributing to smooth multitasking. However, some users note that the battery life could be improved, and the laptop's weight and fan noise are potential drawbacks for some.
This summary was generated by AI based on customer reviews.
good one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.smooth procedure nearby stores fast service no problem recorded
I would recommend this to a friendVERY GOOD
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid laptop. Can run all competitive games at 200+ fps (I cap it).
I would recommend this to a friendGreat gaming laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price of this laptop it has been a absolute dream
I would recommend this to a friendreally good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good gaming laptop to be purchase highly recommend
I would recommend this to a friendGreat Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer. My husband loves it! I got it for him for Christmas.
I would recommend this to a friendGood laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop with awesome performance, although a bit heavy.
I would recommend this to a friendGreat laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing experience , superb gaming experience..loved it
I would recommend this to a friendGame computer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dream my children. He like your present. Very Good
I would recommend this to a friendReview
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! My games run so smooth and I never have any issues of crashing.
I would recommend this to a friendDefinitely a really good laptop.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop very reliable and easy to use definitely would recommend.
I would recommend this to a friendLaptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its is amazing amazing amazing laptop I loved………..
I would recommend this to a friendGaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome for gaming and all around. Rgb lighting is awesome. Bought for my wife but I use it more than she does.
I would recommend this to a friendTop Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price and processor is amazing
I would recommend this to a friendDon't.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it the next day. The sound quality was so bad ( I know it's a laptop but it was literally worse than an old windows 98 era speakers ) the power cord plugs in the back which always got in the way, and it has a really loud startup sound that was just obnoxious. During every game it just stuttered from 70fps in high end gaming like ark ascended and dropped to 2fps. I thought it must be the game obviously , it's ark. Played four other games including WoW. Same thing, constant fps drops. Reinstalled all drivers did every thing imaginable. Decided screw this, out of the box it just felt poorly made.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear RickC,
We are sorry to hear that you decided to return your newly purchased Acer Acer Predator laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Great laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good but I got the wrong one I thought this was 32 ram
I would recommend this to a friendKeeps freezing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop has messed up many times and havent had it for more than a year my husband has an older model and works wonderfully
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Yangx3,
We are sorry to hear your Acer Predator laptop is not meeting your expectations and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
- Cons mentioned:Battery life
the battery is terrible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn't even last 1 hour and the charger is huge, very enormous, I don't recommend it.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello Carlos,
We are sorry you are having trouble with the battery life on your Acer Predator laptop. The battery typically lasts for a little over 4 hours of usage. A one hour battery life would not be considered within normal range if using under circumstances such as streaming, etc. If you are in the US or Canada, please contact our support team at 866-695-2237 so we can help you with this issue. They are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Computer continues to blue screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased laptop and the computer continues to blue screen . Brought the pc in to have geek squad take a look at it because I also purchased the warranty and they did a hardware check and said it was running good and couldn’t do anything unless I was willing to pay for a diagnostic fee . Absolutely would not recommend or purchase another acer product
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello DiegoG,
We are sorry to hear your Acer Predator laptop is blue screening and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
- Cons mentioned:Battery life
Would give zero stars.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought less than a week ago (4 days tops) and computer started to produce smoke....
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear your Acer Predator laptop started producing smoke and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Never buying Acer again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolute nightmare of a computer. do yourself a favor and stay away from acer. sent me a brand new computer with a defective motherboard then replaced it and SENT IT BACK TO ME WITH 512GB DRIVE INSTEAD OF THE 1TB I HAD PURCHASED. nice icing on the cake after losing a year of work and sleep over this thing trying to get it to work. words cannot explain the hate I have for this purchase I made
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear LucaG,
Thank you for taking the time to leave a review regarding the purchase of your Acer Predator laptop. We are sorry to hear that the product and service did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you will please call 1-866-658-2237 during business hours Mon-Fri, and reference your review, we can help address any problems you may be experiencing.
Regards,
Acer America