Customer Ratings & Reviews
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- Model:
- PHN16-72-99PA
- SKU:
- 6576933
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Predator Helios Neo 16” gaming laptop's impressive performance and graphics capabilities, frequently praising its speed and visual quality. Many appreciate the value for the price and the ample RAM, contributing to smooth multitasking. However, some users note that the battery life could be improved, and the laptop's weight and fan noise are potential drawbacks for some.
This summary was generated by AI based on customer reviews.
Game computer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dream my children. He like your present. Very Good
I would recommend this to a friendReview
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! My games run so smooth and I never have any issues of crashing.
I would recommend this to a friendDefinitely a really good laptop.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop very reliable and easy to use definitely would recommend.
I would recommend this to a friendGaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome for gaming and all around. Rgb lighting is awesome. Bought for my wife but I use it more than she does.
I would recommend this to a friendLaptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its is amazing amazing amazing laptop I loved………..
I would recommend this to a friendTop Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price and processor is amazing
I would recommend this to a friendDon't.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it the next day. The sound quality was so bad ( I know it's a laptop but it was literally worse than an old windows 98 era speakers ) the power cord plugs in the back which always got in the way, and it has a really loud startup sound that was just obnoxious. During every game it just stuttered from 70fps in high end gaming like ark ascended and dropped to 2fps. I thought it must be the game obviously , it's ark. Played four other games including WoW. Same thing, constant fps drops. Reinstalled all drivers did every thing imaginable. Decided screw this, out of the box it just felt poorly made.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear RickC,
We are sorry to hear that you decided to return your newly purchased Acer Acer Predator laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Great laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good but I got the wrong one I thought this was 32 ram
I would recommend this to a friendKeeps freezing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop has messed up many times and havent had it for more than a year my husband has an older model and works wonderfully
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Yangx3,
We are sorry to hear your Acer Predator laptop is not meeting your expectations and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Computer continues to blue screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased laptop and the computer continues to blue screen . Brought the pc in to have geek squad take a look at it because I also purchased the warranty and they did a hardware check and said it was running good and couldn’t do anything unless I was willing to pay for a diagnostic fee . Absolutely would not recommend or purchase another acer product
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello DiegoG,
We are sorry to hear your Acer Predator laptop is blue screening and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
- Cons mentioned:Battery life
Would give zero stars.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought less than a week ago (4 days tops) and computer started to produce smoke....
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear your Acer Predator laptop started producing smoke and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
- Cons mentioned:Battery life
the battery is terrible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn't even last 1 hour and the charger is huge, very enormous, I don't recommend it.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello Carlos,
We are sorry you are having trouble with the battery life on your Acer Predator laptop. The battery typically lasts for a little over 4 hours of usage. A one hour battery life would not be considered within normal range if using under circumstances such as streaming, etc. If you are in the US or Canada, please contact our support team at 866-695-2237 so we can help you with this issue. They are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Never buying Acer again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolute nightmare of a computer. do yourself a favor and stay away from acer. sent me a brand new computer with a defective motherboard then replaced it and SENT IT BACK TO ME WITH 512GB DRIVE INSTEAD OF THE 1TB I HAD PURCHASED. nice icing on the cake after losing a year of work and sleep over this thing trying to get it to work. words cannot explain the hate I have for this purchase I made
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear LucaG,
Thank you for taking the time to leave a review regarding the purchase of your Acer Predator laptop. We are sorry to hear that the product and service did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you will please call 1-866-658-2237 during business hours Mon-Fri, and reference your review, we can help address any problems you may be experiencing.
Regards,
Acer America
Key has died already
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in November, my ALT key has already stopped working. Never had that problem before when purchasing straight from ACER
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Jennifer,
We are sorry to hear you are having trouble with one of the keys on your Acer Predator laptop and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Sorry I made this purchase. 6 Month Review.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst purchases I have made in my career. Laptop is unreliable. The only way to describe it. Constant blue screens, freezes, and random resets. I do not game on this, I do basic tasks and it cannot handle it. Unreal. Please be careful with this intel chip.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Chris,
Thank you for taking the time to leave a review on your Acer Predator laptop. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the item as an open box and was not able to use it. Had to return it.
No, I would not recommend this to a friend- Cons mentioned:Battery life
bad battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery last 1.5 hrs one month old and blah blah blah blah
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear John,
Thank you for taking the time to leave a review on your Acer Predator laptop. We are sorry to hear that the battery life is not meeting your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
- Pros mentioned:Graphics, Ram
Performance
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Acer is a respected Computer Hardware and Electronics Company and their newest product, The Predator Helios Neo 16” Gaming Laptop is no exception. Screen: comes with a pretty large 16 inch screen with a very good resolution of 1900 x 1200. Very clean and crisp, perfect for gaming. GPU: NVIDIA GeForce RTX 4060. Pretty high-end, will play any game out currently, even though you might not get max settings for the most graphically taxing games, for any other games it’s fine. I played Warzone at medium settings to keep my frame rates up. Processor: Intel Core i9 14th Generation. A very capable and very top of the line processor, capable of running your laptop, perfectly smooth while gaming or having multiple websites/applications open with no problems. RAM: 16GB DDR5. Very good for today’s standards (but not great) will play pretty much any game currently out now. Not necessarily future proof, but will do the job for now. Storage: 1TB SSD, pretty much the standard for today’s laptops, 1TB is plenty to download few high profile games, A few hours worth of 4k videos, or a ton of music.. but if you download a combination of all these things, you will eventually run out of storage and might have to start deleting things or get an external storage device with more memory. Everyone is different than this department, but for me it’s more than enough. I delete ild games and I don’t really download music or movies. Just stream a bunch of stuff. Misc: The screen is not touchscreen, but the keyboard is back lit, which gives it a nice touch. Plenty of connections, such as 1 HDMI port as well as 2 Thunderbolt ports. Overall, I really like this laptop, I like the way it looks, I like the way it performs, for a medium level laptop I feel like you cannot go wrong with the Acer Predator Helios Neo.
I would recommend this to a friend Garbage. Don't bother. All bloatware.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spectacular piece of rubbish. Regardless of how you clean out the "BIOS" ASUS doesn't allow you to make a clan Win11 install. Zero issue with openSUSE and Ubuntu. This is trash.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear jhajny73,
We are sorry your Acer Predator laptop did not meet your expectations. The laptop is designed to be used with the OEM operating system. If there is a way to modify it the way you want, you might post your question on the Acer community forum at community.acer.com. This is a very good peer-to-peer forum for questions and answers on Acer products.
If you should need technical assistance with your Acer product in the future, please contact our support team at 1-866-695-2237 and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Great for a Month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for a month. Now its non stop crashing while browsing the web playing games or streaming movies. Worst computer I have bought brand new from BestBuy.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello DarrellG,
Thank you for taking the time to leave a review on your Acer Predator laptop. We are sorry to hear that the product did not meet your expectations in some areas, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America