Customer Ratings & Reviews
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- Model:
- PHN16-72-99PA
- SKU:
- 6576933
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Predator Helios Neo 16” gaming laptop's impressive performance and graphics capabilities, frequently praising its speed and visual quality. Many appreciate the value for the price and the ample RAM, contributing to smooth multitasking. However, some users note that the battery life could be improved, and the laptop's weight and fan noise are potential drawbacks for some.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
My predator just doesnt work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it and it came with a factory problem. The pc turned on 1 time, it was everything ok, and then I moved back to my home country and I tried to use it again (a week later) and it doesnt turn on, not even with the battery connected. I tried to reach Acer for the 1 year warranty, but it says I can fix only in the country that a bought it in. Terrible experience.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear AntC,
We are sorry to hear your Acer laptop is needing warranty repair. The Acer manufacturer's warranty is valid in the country of purchase. We do offer an International Travelers Warranty that applies to genuine travelers, but not for people that live in the country outside the US. Our customers who live outside North America and need warranty service will ship the laptop to the US repair location. Once repaired we can ship it back to a US address and they usually provide a friend or family members contact information, address and phone for us to return after repair. Once received the family member/friend ships the laptop to the owner. For assistance with this please go to https://www.acer.com/us-en/support/contact-acer then scroll towards the bottom of the page to the Contact Technical Support section, and you will see a link for Live Chat.
We appreciate you taking the time to write this review.
Regards,
Acer America
- Cons mentioned:Fan noise
Gaming Laptops SUCK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hey everyone, I urge you not to purchase any gaming Acer Predator laptops, or any laptops for that matter. I've owned mine for just under a year, and it struggles to run Fortnite on performance mode, barely handles Minecraft, and is incredibly loud. Save yourself the trouble and invest in the cheapest NZXT computer instead of this disappointment.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Alex,
We are very sorry to hear that your Acer Predator laptop did not meet your expectations in some areas. We are constantly working to improve the designs, and appreciate hearing directly from customers what they need and expect out of a product. We would like to see what we can do to help you with your laptop. Please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards, Acer America
Motherboard Died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't buy again. All I ever played on mine was World of Warcraft, not a demanding game at all. After 2 years the motherboard completely fried. Geek squad said there was nothing I could do about it, and I might as well just buy a new laptop.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Sam,
Thank you for taking the time to leave a review regarding the purchase of your Acer Predator laptop. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you will please call 1-866-690-4549 during business hours and reference your review, we can help address any problems you may be experiencing.
Regards,
Acer America