Customer Ratings & Reviews

I have been using the Acer Predator Helios Neo 16S AI mostly for machine learning like KAN LSTM and RNN. Overall it is a strong laptop. It feels fast and handles heavy workloads without much trouble. The OLED 240Hz screen also looks great and is nice to work on. The main issues are heat and battery life. During long training sessions it gets hot and the fans get loud. The battery does not last long especially during heavy work so I usually keep it plugged in.

Great gaming laptop for its price make sure u buy a laptop cooler along with it so that it doesn't overheat.

Really great laptop. Graphics are awesome on this thing. I use it to play World of Warcraft, it runs pretty well. Heating isn’t too bad.

Excellent product, performance and price. Recommendend.

Good computer. Works good for my school work as well as running my games

Absolute unit of a laptop for the price! 5070t with 32gb of RAM and a full 1tb hard drive?! Sign me up! Would and have recommended to friends :)

Excellent gaming laptop. I don't know why this laptop is not listed in the top ten; it outspecs other gaming laptops in the top ten.

The battery can't go longer than 2.5 hours. FIX ON 240HZ. So i cant be changed

The laptop is excellent, its specs are very powerful, capable of running any game at maximum quality! I recommend it.

No complaints about this laptop what so ever. Just a few things that come to mind are the finish leaves lots of fingerprints. The gpu and cpu are great and run games easily at 100-200fps at 1440 max settings. 100% would buy again!

Outstanding gaming laptop. Better than the omen or Alienware.

I bought this for work and okay. It's been perfect I love it for games and it's performance it's on par for what I need it to be.

Love the acer I would recommend pairing it with a laptop cooler to extend part life span. Heat is a laptop killer

Love this Gaming Laptop so far i have bought like 3 but nothing like this one and hdmi i hook it up to my monitor and can't believe it actually runs 4k at 240hz love it so far and for the price i think is a really food deal buy it won't be disappointed.

Very good laptop for the money. It allows me to play CS2 at 225fps all summer long in the heat without issue.

I made a good choice buying this laptop, it has every option for gamer in it. You can control de fan speed. Select different types of modes of perfomance. Do Daily or month checkup on components life. Choice the battery charge to avoid damage. The laptop has his own avatar lol. Also you can expand the RAM memory.

Runs all my games well and the screen is gorgeous. Highly recommend this laptop.

Great Laptop , Nvidia 5070 TI runs anything i trowing to it

Purchased this laptop on November 5th 2025. On February of 2026 on the 5th to the day, along with a protection plan, my laptop broke. It sits on the wall 5 feet in the air. I was using it for hours and then it shut down when opening Microsoft note. I took it back to Best Buy since I purchased a coverage for them to say that they never applied it to my laptop on purchase and that they wouldn’t do anything about it. Told me to send the product back to Acer my self. As of today, the laptop is still broken sitting in acers warehouse because they claim water damage on a laptop that’s used as a desktop. The funny part is I have pictures inside the chassis since I took out my 4tb drive and ram. Be careful with Bestbuy. I’ve tried contacting everyone to get a resolve and have been mistreated the whole way through it. Beware in Billings Montana especially. Slim Jim is not a good person and even scratched the crap out of my laptop on camera sliding it across the table then lying about it over then phone. 3 months for a broken laptop. Also these laptops have about a 25% chance of breaking and something tells me it’s higher than that but that’s speculation. Many people report water damage despite no water damage. Acers trying to make it your problem and you will cave. BUYER BEWARE IM NOW PUT 1600$ and can’t continue work. Best Buy if you see this id love to resolve the issues.

Excelente computer, Best Buy got a great costumer service, and great Discount, fully recomended