Customer Ratings & Reviews
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- Model:
- A315-24PT-R2V3
- SKU:
- 11037985
to a friend
Defective out of the box and terrible support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refurbished Acer laptop expecting it to be in “Excellent” condition, but it arrived with a defective AC adapter. Right out of the box, I couldn’t reliably charge or use the laptop, which completely defeats the purpose of buying it. What makes this worse is the experience at Best Buy, where I purchased it through their online shop. When I went in to exchange the faulty adapter, they refused to replace it. Instead, the only option they offered was for me to buy another charger — a generic universal adapter for $50. That’s ridiculous. I shouldn’t have to pay extra to fix a problem that existed when the product was sold. Between the defective accessory and the lack of support, this has been a frustrating experience. “Refurbished Excellent” clearly doesn’t mean what it should, and Best Buy’s handling of the issue was disappointing. I would not recommend this laptop or the refurbished process here unless you’re prepared to deal with problems and additional costs.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear TerenceS,
We are sorry you are received a bad AC adapter for your Acer recertified Aspire laptop. These products have a 90-day warranty against hardware defects. If you are within your warranty period please contact PlanetROI who provides warranty service and support for the recertified products. Contact information should be included in the box with the product. They will be happy to provide assistance with your recertified Acer and offer repair if it is needed. Here is their contact information in case you need:
844.433.8476
[email protected]
Best regards,
Acer America
