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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 2,796 reviews
  • Rated 5 out of 5 stars

    Geek Squad support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A new tv was mounted and checked out using a universal remote. Everything worked great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello Geek squad Thank you for caring being supportive and Noring your job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was on time and were professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the new subwoofer and it's been working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV & Audio Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a good job with mounting my 75’ tv and connected all the audio components quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was knowledgeable and kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service; they went above and beyond helping me get my turntable setup going!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guys were very knowledgeable and were able to get my surround sound to work properly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad reprogrammed my universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zack was great, above and beyond service, then asked if there was any other unrelated tech issues he might help with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous. Very professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad training

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New geek squad agents learning from pro agent Tom to install a tv with behind the wall components

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need some "fine tuning".

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't appear that subwoofer is connected or surround sound is calibrated properly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the receiver and performed troubleshooting with the Roku ultra and internet service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the service. Workers did a great job and cleaned up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time and energy saving while involving an expert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpfull. The guy who came is very thorough on what he does and he helped me to understand what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were super helpful, knowledgable and experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and hooked up everything we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad re setup my amplifier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was right on time, polite, considerate. Most importantly though, he was very knowledgeable and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver shutting off for no reason.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My receiver and speakers weren't interacting properly. The tech was able to fix the issue in a timely fashion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They came back to check

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did very good and competent job They even came back to check on a question I had. Quite pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad gave me hours of great music!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely PERFECT...great job, and so pleasant to be in my home. I love my surround sound now..Thank you !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A/V Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio Video set up was great. The guys programmed everything and ensured that I knew how to operate it

    I would recommend this to a friend