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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 2,796 reviews
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy online ordering.. Fast service, and excellent Geeks squad support.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional experience very helpful and knowledgeable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professional agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents went above and beyond while installing my entertainment center!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greta install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christian was awesome. He was quick and professional and made sure we knew how to operate the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Quick and efficient. Answered all questions and concerns. Thx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was great, set up my sound bar, answered questions and helped with leveling my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work setting up receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific service, made. Sure the receiver was working and gave recommendations for later setups.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, professional technicians. Knowledgeable, quick set up and easy to understand instructions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buyer bewi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd one! First crapped out after 2 years! Going to give it one more go. Thankfully it has a 3 year warranty!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed correctly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job installing and had it up and running in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were very helpful, patient snd experieneced. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents got all the connections right for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves our surround sound and they made it happen for our new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Receiver was setup and speaker equalization was done efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent answered all my questions and explained the good benefits of the unite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. Professional and friendly staff.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad installed my TV nicely!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only concern is why the installers weren't allowed to set up the Harmony remote to function as needed. We could not use some of the streaming services. Also had to use the TV remote to turn on the TV then Harmony universal remote for other functions. We had to schedule and pay for another visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad (Justus)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justus and whoever assists him are really outstanding! They are the reason I’ve stayed with Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly and efficiently set up system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brad and Kevin quickly and efficiently set up my surround sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater receiver installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reps set up the new receiver and offered detailed instructions for its operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More than a product Service is the Best Buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people! They really know their business, would highly recommend

    I would recommend this to a friend