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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,796 reviews
  • Rated 3 out of 5 stars

    Help with clicker.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were nice , however my husband is very unhappy about clicker. We can’t figure it out. There is only one clicker and two stories in building. Used up and down. We were not left with any brochures at all. We be tried to contact installer to no avail. We need someone to come over and explain system. We can’t even change channels.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast professional service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick professional installation service from Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice techs. Prompt and polite and explained use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team had great knowledge and expertise and was very customer focused.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that came to my house were excellent. Very professional and intelligent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all components in a professional manor

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Greek Squad tried their best, only got a partial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When this TV was originally installed all we had to do to turn it on was to power the Yamaha receiver and then power up the Fios remote. Now when we do that we have to hit the Yamaha TV button in order to get sound. Also I tried to AirPlay a YouTube video and it wouldn’t play on the TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very friendly and willing to answer and all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, had the parts i needed on his truck. I had purchased wrong one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add on service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was fantastic and all of my questions were answered.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS installed a wall mount for my TV and set it up perfectly! Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted both tvs and ran cables in wall to make it look so good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geeks are gracious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really rough getting this done but the geek squad agents worked hard and rescheduled to complete!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience, William set up my device and it has made a major difference in our home.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Monica

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs were very knowledgeable and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium sound for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff from Geek Squad was friendly, efficient, and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a fantastic job. Very courteous and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great! Installation, went smooth & bot techs were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did an excellent job setting up and installing components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, great delivery and setup service at home

    I would recommend this to a friend