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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 2,796 reviews
  • Rated 2 out of 5 stars

    Sonos WIFI speaker set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new Onkyo receiver to existing wired surround sound system...this was a no brainer I could have accomplished. Had Geek Squad do the job as also bought Sonos wireless WIFI set up. Tech was very confused as to how to connect the Sonos to the WIFI Onkyo. While it is working with CD and FM it does not connect to TV. I think it should and will continue to work on myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly and knowable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed speakers and set up receiver in family room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Quick and Professional!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked all pieces of equipment quickly and perfectly!!! Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new receiver & speaker hook-up went very well. Operating features were pointed out to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest agent ever!! He went way above and beyond what I had expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed the router! It is now working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents connected y cable to allow me to listen to tv throughout house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Peeps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Crew are great! Professional knowledgeable and just all around great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad does a good job working with customers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Technician's done their best but couldn't fix the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Several technicians couldn't fix the problem technicians done the best I could knowledgeable, but they're seeing to be some type of software issue that no one can figure out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my receiver to surround sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outdoor Sound System Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer, Chris, was knowledgeable, friendly and efficient. I couldn’t expect more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooking up sound system

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job hooking up our existing speakers to the sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was excellent. I was very satisfied. They are always courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am visualy impaired. I could not do it without these people. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YAY Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my TV and helped me with the settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my in home audio system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that came to my home were professional, friendly and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of my home theater

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an awesome job installing my home entertainment center very quick and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Talented and skilled installers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came to our home and setup our system were amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Program universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wprk all around. Polite and informative. Helpful and on tone

    I would recommend this to a friend