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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,796 reviews
  • Rated 5 out of 5 stars

    Great assurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our issues were resolved. He verified that all equipment was operating properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech's were very knowledgeable and professional. Grest service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They done it quickly and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hook up my surround sound and speakers like professionals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a good job and took their time to answer my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and Receiver and connected all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two great guys from the geek squad !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a fantastic job from beginning to end

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents guided me on surround sound set up. They were excellent and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my receiver well and quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad minted my receiver and connected it with all my devices. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek squad Very friendly, polite and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and very professional. Everything went well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All wireing done with care and neatly bundled with ties,super good job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent knew his stuff. Was very imformative and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Recruvet Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg did a great job setting up a complicated high end Denon receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came to hook up my new receiver because the Denon I had previously bought wasn’t very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product ! Has many options to be very helpful in expanding .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great! They took great care and did a wonderful job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rewired Audio System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent rewired my recently installed audio system and now it works well. Thanks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Same trouble as before

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rep was awesome, but not thorough. He went from channel to channel checking the setup, but we I went to the recorded DVR selection there was no sound. I heard the background music and saw the actors/actresses mouths move but could not hear what they said.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE GREATEST...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and well prepared for COVID-19. They resolved my issue quickly...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad completed through set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my audio and made sure everything was working.

    I would recommend this to a friend