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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 2,796 reviews
  • Rated 5 out of 5 stars

    Excellent Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is great and does an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and professional installation service. I highly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meticulous and Careful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was friendly, patient, meticulous and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and great service by the Best Buy geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plugged in like a pro

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They plugged in some stuff. It all turned on. I have surround sound now. #legit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed amp and hooked everything up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know what they are doing. I'm not sure why I have to use 50 characters

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris is a very good guy. He is knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very professional

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. N That says it all nothing more to add

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cancelled service - Poor follow through

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled an appointment to perform the Audyssey® Setup on my Marantz receiver. I was very specific in my notes when setting the appointment. The night before the scheduled appointment a tech texts me asking what the appointment is for. After telling the tech, he texts that he does home consultations and I that need an audio calibration service. Best Buy's own website has the following info about In-Home Service, "Have one of our professional installers connect and configure your A/V receiver or processor to your audio or video source. We'll also connect your device to your existing wireless network (if Wi-Fi compatible), configure your speaker settings and help you set up 2 subscription services." I immediately canceled the appointment and am very displeased at the lack of attention to detail and Best Buy not being able to handle this request.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up the spot

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my speakers quickly and set the speakers on the stands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounts TVs perfectly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of mounting our TVs! Recommend their services highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time ,nice guys, and did a nice job setting up my new tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great customer service and outstanding in setting up my new computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 STAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and excellent service……………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient, quality service from the technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad serices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great and explained everything to me, very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker replacemnt

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two geek squad guys pinpointed the problem and fixed it in no time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my new stereo receiver to all speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad installed speaker wires to receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent just wired up my speakers to receiver and ran cable to TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great setup experience professional staffing nice.

    I would recommend this to a friend