Customer Ratings & Reviews

Not sure why but takes 2-3 weeks to obtain an appointment. Flyer says 24/7 365 days of support but that is not the case. Generally, when you call for service, the call is answered overseas and the y do not really understand the English language. Several times wrong tech shows up. Most techs are general knowledgeable but if you have a real problem, support is dicey. I only use the Geek Squad as alternate choices are very limited.

We are having issue with projecting from laptop and having difficult in set-up. We called BestBuy team but didn't get much response!

Install not completed. I bought everything Magnolia people recommended. Geek Squad subcontracted install to a 3rd party who then subcontracted to a 4th party. Install crew didn’t have enough cable to run speakers and wouldn’t offer additional for sale as they had none on the truck. Contacted customer service and explained everything… They scheduled a 2nd trip. Installers showed up without any wire and couldn’t complete once again. I then visited local Best Buy and bought extra wire and explained what had happened. They sent to Geek Squad. It’s been 4 weeks and zero contact from Geek Squad.

Agents installed my TV and connected it to all my devices. Wish they hid the wires as easy access to hollow wall with no studs between back of TV and electronic stack of components. Will have to do it myself...

I had to eventually use a different receiver. The technician was very nice and diligent but between the two of us we couldn’t figure it out.

Waiting for squad to return to complete installing equipment, new amp, etc. Will have waited 2 1/2 weeks when told they would be back in "a few days with new speakers." TV installation went great.

It took three times for them to hook it up so I could use it and it's still not right. They did not explain what they were doing so I could use it in the future. I think they meant good but maybe didn't know the product thoroughly .

TV mounting was OK, but connection to equipment was poor. Geeks willy- nilly pulled cables that should not have been pulled resulting in my equipment not working properly and eventually led to Damage to my system. I'm still in the process of trying to figure out system operations since Geeks reconfigured it. Quite disappointed and now need to replace equipment, hopefully at Best Buy / Geek Squad expense. Still assessing additional operation of my equipment to ensure I can work it OK... Please contact me to get an update on problems created by Geeks.

The Best Buy techs mounted the TV but could not bury the wires, which was part of my requested service. A 2nd sub-contracted Geek Squad team installed a different tv and buried the wires.

the agent did a great job connecting my system up BUT BEST BUY manage staff SUCKS. Delayed my time showing up on the arrangement day and gave me the run around about where my equipment was. I RATE BEST BUY A 0 CONCERNING MANAGEMENT RESPONSIBILITY

The Denon didn't allow the installers to use the automatic sound set up. The Geek Squad did a good job. The Denon receiver didn't allow them to set up the speakers.

We have no picture and can’t get to a live person on your phone number for help

very disappointed with this experience geek squad was out and checked my receiver out decided there was a problem with it so I had to take it in \to the store which is 45 miles for me where they sent it in to find out nothing was wrong with it which now I have to go back over to pic k it up in the meantime I have left my outside sales rep messages to schedule the install and been over a week and haven't heard anything

Knowledge and set up were excellent. The rat nest of cables left not so much. Having to use 4 remotes is a pain.

The service was not delivered as promised. Some items were not installed. It is unclear if that was due to the equipment or if the tech was not trained for the work.

Unfortunately, the person said my a/v receiver was to old and not capable of connecting the Bose speakers to the receiver and tv. However, as I already had them connected, he did get the DVD player to work with the speakers. (?) When he left, I turned off the DVD player it did not come back on again. Since my speakers did work with the tv prior to being moved, I do not think he knew how to work with an older a/v. So bought a new a/v, and have scheduled the Geek squad to come again next week for set-up.

It took 4 trips by the Geeks before Chris realized there was a disconnect between the TV and sound bar. I exchanged the sound bar and all is well.

Had geek team to install receiver does not come with a instruction book . How am i going to adust surrond sound speakers, and out side speakers?

Although instruction at the time seemed good, its clear that key info was left out. There are issues that are not easy to resolve and no coherent documentation was left with me. While I was assured that I could just text with a follow-up question, the text was never answered. Also, some minor but annoying wood damage in the ceiling that I will have to repair.

Starting from the end - The geek squad engineers coming home are very professional, nice, and doing great work. The problem is that setting a meeting is always getting the wrong assignment and the meeting might be canceled at the last minute. All items I bought from best buy had technical issues and needed fixing or replacement.