Customer Ratings & Reviews

The agents did not help to move my old stand! My husband and myself, we had to do it. Otherwise, they were quick at the job.

Had to pay for this extra service connection at the store when the tv was purchased. $60.00. Then when installers installed the tv I found that I had to pay additional for a part to actually install the Bose. $ 50.00. I should have been told all of this up front. Plus I had a vcr that I wanted hooked up which I told same to the sales rep at purchase. She advised no problem, installers advised that the vcr could no longer be hooked up with the newer television. Come on folks get on the same page. I should be reimbursed for some of the extra out of pocket and confusion.

Brock was very knowledgeable in setting up my home entertainment system. However there are some areas pertaining to the sound system that are hazy.

Very unhappy with the service. Best Buy geek squad sent a third-party rep that made things worse not better now instead of having to use 1 Remote now I got to use 2 to turn things on. The GEEK rep showed up in a moving van with no form of ID and barely spoke English plus barely spoke or answered any questions. For $130 an hour I was seriously angry by the time he left. So angry that I had to pay to have him come in my house and make things worse. Very upset and disappointed in the Best Buy geek squad service. Or lack of service. So very angry.

Paid for Geek Squad and I got a 3rd party contractor who was totally lost on how to hook up my receiver to the TV. He managed to get my receiver hooked up using a Fire Stick. Next day I purchased a digital optical cable and hooked up the system myself having to undo what he did. If Best Buy is going to use 3rd party contractors, they should make sure they are qualified. He was great on TV set up and mounting, but lost for over an hour on how to connect the receiver to the TV.

TV still turns off payed for service and still same problems This is the second time we had them out same problems.Said we needed a receiver and we bought one they still don't have it right times out every day!!!

They had no clue what they were doing. They were there fir Moct four hrs. And not only did they get nothing done they made it not work so i had to go back through everything whitch took hrs just to get it working again. Theres no way i shoud have to pay for that service, if anything i should be the one gettiby k

It worked while he was here. Still having issues.

Not sure why you are contracting stuff! There is a total disconnect between customer, GeeK squad and third party of work expectations! I needed an AV receiver connected and I have Xfinity box, air play and blue tooth Receiver and all the technician did was connect wires to receiver that were already connected to speakers! I am no ???? and even my 12 yr old could do that! Not for $150?????

After waiting the usual several hours for the agent, i then patiently watched the sgent basically waste teo more hours of my time. It was apparent early on that he didnt know what he was doing. He kept sayomg that he had it figured out but at the end of the call my system still was not working. Fortunetly, i was abke to get online assistance from Sony. Their agent determined that my kirchen soeakers wherent plugged into the proper jacks. Once they were moved i was then abke to set it up for 7.1 versus 5.1 sound. Basically, the Best Guy agent wasted my valuable time.

The agent was unable to synd cy my receiver to the various remotes. I am thinkg about buying newreceiver and/or elimat somse devices

The service was poor in that the agent seemed as if they needed to be somewhere else. He spent no time explaining the system.

I strongly advise to use the Factory Microphone for the setup! The other way did not work satisfactory.

Tech seemed extremely rushed and even with setup ordered wanted to do as little as possible as his supervisor apperently left him only 30 minutes total to set up a new oled tv and test it and install new avr reciever and try to hook them into house systems before his next required appt. Based of of this hard to support geek squad install and this was in town 7 miles from store what would rural service amount too hi here your stuff i am late bye?

Did a good job installing but didn't do a great job explaining how it works and all its features especially since I had to pay for the service

your tech team failed terribly,they couldn't get my issue resolved ,so i am no farther ahead then i was back in January when i first started this service.it would have been better if you had sent someone the was skilled in Technolgie instead of a couple installers.your team finally showed up after the 6th appointment

Awaiting our credit as the technician was unable to do anything in our home but did offer a full refund to our credit card.

The technicians were unsuccessful in installing the Marantz receiver. They indicated I required a UBS Firmware upgrade and should contact Marantz and request a Firmware upgrade card. Marantz said it has to go to a service center. I called the phone number that the tech left with me but he never responded. I then called the Geek Squad in Hyannis, MA, who said I should bring it into Best Buy to be serviced. They were unable to bring up my purchase of the receiver in their computer system, which makes no sense to me. Because they could not do so, the system would not allow them to process a repair with a Best Buy service center. As a result, I'm not impressed with the level of service after I've purchased a $1,000 item from Best Buy. I don't expect to be shopping their again in the future for any electronic items.

We finally got everything set up right. It took 4 appointments with subcontractor. 1st attempt guy missed appointment time and tried to come at 8pm. 2nd he didn’t set up right. 3rd never showed up. 4th finally got set up right. Disappointed geek squad person. Subcontractor acknowledged they were not very educated on setting up audio receivers.

After 5 visits and 2 sets of teams my install was still not completed satisfactory