Customer Ratings & Reviews

Excellent service and punctuality but have had to have the team return several times.

Ahmed, the technician, was EXCEPTIONAL in his knowledge, ability, and professionalism. Geek squad leadership SUCKS! Customer service is DESPICABLE!!!

not all the devices are connected due to lack of connective cables, so still need techs to return.

They couldn’t get my devices and universal remote to work properly after three separate attempts. Not impressed.

My subwoofer was not working and the guy said it could be receiver or sub and he could not figure it out. He then promised he would come back and resolve the issue. I told him I would buy a new one whichever one it was but they never called or came back. That was 3 weeks ago. And I even tipped them as well. I expect this to be fixed

Haven’t installed as of yet. Waiting for the remodel to be completed.

The team was very nice and cordial, but the results of their work was not very good. I wanted to use one remote and I made this clear in addition to direct internet connections not Wi-Fi , I had a switch for them to use. I am now using four remotes, had to rewrite Apple TV and the sound is always out of sync. It’s a real mess and I don’t know if the Geek Squad can do it.

Had issues setting this up from the beginning. Item returned because it didn’t fit the shelf. I adjusted the shelf and reordered. Item was set up and had to recall the geek squad because it was not functioning properly. They came back and changed settings, and it still did not operate the way it was supposed to. I hired an AV tech from Thumbtack and he came and set it up correctly.

Technician was unable to do what the salesman told me he would do and the equipment still does not work properly.

Not good.Sadly! The guy got it wrong,out TV was good but the plug in our receiver was bad. He never got anything going really. We did the work yet had to pay. I lost any confidence or faith in Geek Squad.

I used the service because I thought the 83" TV was a little big for me to handle. Instead of removing the TV from the packing, they broke the Styrofoam around the base to make it easier to add the mount. OK, but I wanted to keep the packaging, for future moves. I just had them hang the TV, replace the in wall cables, and I connected the rest.

The person that came by himself didn’t know what he could do so he wanted to reschedule the day for help him with this receiver, I told the the store when we bought it all the details and then send someone with no experience!

I've used the Geek Squad before and they were fantastic, but this particular guy wasn't all that friendly.

the technician did not solve the issue in fact made it worse. The connection to the centre speaker was loose causing the amp to keep shutting off. I didn't have the issue before the service. When they told me it would be over a week before they could comeback out I fixed it myself. A supervisor contacted me about this later and was going to arrange for another tech to come out and reprogram my universal remote (I previously bought from you). I never heard back from them. Very disappointing. I no longer want anyone to come back out. I think I deserve my money back.

It took until 3 weeks after the purchase and 5 visits from Geek Squad to install one printer, one AV Receiver, and one Fire TV Cube. Sales consultant approved the purchase of a Amazon Echo, but it didn't do the job of controlling a TV. One person was sent to do both computer printer and TV/Audio work, but two people should of been sent. One technician came 2 hours before the scheduled window and I wasn't home. I called him and got his voice mail which said to call his boss at a number that had been disconnected because she doesn't work for Best Buy any longer. The tech didn't know the Dot wouldn't do the job until working on it over a half hour and calling his office. The whole process was a fiasco and one I wish I had never started with Best Buy.

Wasn’t set up right the first time. Had to reschedule to set it up correctly.

Your agent showed up I had the front door open and garage I was home 30 feet from the front door didn’t hear any thing said he knocked on the door but all there was is a screen he called the wrong phone and left I had to reschedule I am not happy at all

The service person was here for 3 hours and obviously struggled with the setup. At one point he was packing up and ready to leave and I asked to demo the hook up so that I was assured all speakers were working. They did not work, so he spent another hour on the hookup. They were working when he left. A few nights later, my fiancée and I decided to watch a movie and enjoy our new surround sound. Shortly after starting the movie the tuner tripped off…we restarted several times and it kept tripping off. We pulled out the owners manual and discovered the error message was telling us the line shorted. We pulled out the tuner and discovered a mess of wires connected on the back. There were exposed wires and a lot of the wires were intertangled. It was a mess! We disconnected everything and reconnected with no exposed wires or lines tangled between each other. It has worked perfectly since we disconnected and reconnected properly. What a waste of money to have Geek Squad come out…never again!

They never came to the house. I hired another company to do the install.

Installed AVR. Hooked up some of equipment. No instruction on unit or interface.