Customer Ratings & Reviews
- SKU:
- 6433400
Customer reviews
Rating 4.5 out of 5 stars with 2797 reviews
(2,797 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Where are you Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No idea it has never worked. Spent a lot of $$ for Geek Squad whole house analysis and installation of new tv, blue tooth/ wifi, mesh and things are not working. Hey Geek Squad, do you read these reviews? Do you care about customer service after the fact?
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected Thought system would be calibrated seams I was wrong a complete waste of my HARD EARNED COST
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
help, please
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was here exactly 8 minutes said that my receiver need new power supply and power supply for this model is very expensive and better I will buy a new receiver. I purchased new DANON receiver, and make another appointment to finally install. What surprise was there that my order disappear from site. supposed to be on Friday, tomorrow 7 to 3pm
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
a/V receiver installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech arrived late. I had to loan him tools to do his job. Needed help placing equipment
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Poor response to service request
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did a fine job, when he finally got here. Very poor response to request for service.
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They failed to set up the tv and receiver correctly. I finally figured out the problems and did it myself. Not worth it!
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks! It broke down lessthan 4 months after purchasing it, and I hardly used it either, nor did I ever come close to blasting it. Despite being a 'total geek customer' I had to wait approximately 6 weeks to get it back. Disappointed as I've always had excellent service and high-quality product from Best Buy.
This review is from A/V Receiver/Processor Setup
I would recommend this to a friendRated 1 out of 5 stars
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad. When I raise or lower the sound or change channel I get a loud male human voice.
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You keep asking me for this review. I cancelled the AV Review & processor set up. It never happened. I decided I did not want it after having a terrible experience with scheduling the tv delivery & setup
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Substandard service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The receiver doesn't work properly, doesn't control volume, doesn't handshake well with the tv, doesn't work properly with the helios app. Called the technicians several times over 7 day with no response.
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
No custom service, crash & dash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a crash & dash operation. Hang the TV, hook up some wires & run. No adjusting the receiver surround system, NOTHING. Pay a local electronics / theater system person an extra $100 and get your surround system tuned for your room & seating area. Geek squad no longer does this, waste of money !
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Yamaha receiver. Also purchased the geek squad technical support for $200. Then was charged like $50 for them to come out and set up the item. They came out only once and was unable to hook it up. Tech dude said it was defective. They’ve changed the appointment time 3-4 times since the 4th of July when I made the purchase. If possible I wouldn’t give any stars at all. Not worth $1
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Instalation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician were nice but forgetful They did not completed the installation Left a message no reply
This review is from A/V Receiver/Processor Setup
I would recommend this to a friendRated 1 out of 5 stars
Third Party Service Sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In & out in 15 minutes. She didn't know squat anoutu receiver. She left me with a black screen
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 2 out of 5 stars
Tried
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install only worked for 1 hour after they left. Took receiver back. I don't blame Geek Suaud for that.
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been texting the Geek Squad repair for 3 weeks and no response to resolve my in-home theatre installation. Not happy, very frustrated, and will not be purchasing from Best Buy ever again...that's after spending "thousands of dollars" for our new home construction audio/tv install and kitchen appliances including washer/dryer.
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did nothing i had to reprogram my TV he messed it up as for my reciever he told me that my left spearker connection was broke so i had to go back and reconnect my spearks to the reciever and they were not broken then i had to reconnect my other speakers and i ask him to reconnect them so i am very dissatisfide with the geek squad you guys should refund my $49.99 thank you
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad team screwed up the AV receiver setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experience with Geek Squad team who came to install the AV receiver. They did not even guide me on how to calibrate the audio for my home theater room. The voice output comes only from center channel and is low for the room. I explained but they did not care to help me
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not do what we needed done. I should have informed about exactly they do for each level you pay for. They hooked up 2 wires for $129.00. We need them to set up our surround sound. I would have paid the higher price if I knew what was I paid for.
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have absolutely no faith in the geek squad. They came they installed and left. When I try to ask a question, I did not get a definitive answer. As far as I am concerned, they are useless.
This review is from A/V Receiver/Processor Setup
No, I would not recommend this to a friend