Customer Ratings & Reviews

It says completed, but its not completed. Not sure when they will show up again.

Never buying from best buy. Geek squad sucks. Their failures to keep appointments and call back when phone calls are disconnected is unprofessional.

Never showed up And you say it was completed? Store suppose to correct it. Nothing yet.

Could not setup my Yamaha Music cast system. Try as he did im still out of $120.00

The receiver was installed and nearly all of the components aren't working. The second zone is not working as well. Reschedule with another technician for a more professional installation. Also, the technician took my receiver / CD player with them without discussion. I would like these returned.

Your reps cancelled 5 appointments within minutes of their arrival. I would not recommend Best Buy to anyone. This is the trouble with big box companies they simply don't care nor follow up.

The system was not properly set up because Geek Squad is not familiar with equipment

Geek squad ordered and installed the same receiver twice. I can go into more, but it's all too tiring. Anthony, the installer, was good. I'll never buy from Best Buy / Geek Squad again. If you do, get ready for a chaotic mess.

Geek Squad member said he fixed the issue and within a week and a half the issue was back. Money NOT well spent.

I have requested appointments with Magnolia but Geek Squad continues to be assigned. Due to the type of equipment I have in my home only Magnolia is able to work on it. They continue to reschedule due to their error and I continue to have to take off time from work.

I am unable to watch input from my DVR on my new TV. The TV was delivered and hooked up to my surround sound system and I was told it would work just like it did with the TV I was replacing. I have not been able to select the DVR input. The cable connection works fine.

Set up the appointment and they never showed up to adjust my speakers and sound like was scheduled. Instead Best Buy just puts “service completed” on my account even though service was never delivered. I’ve been a great Best Buy customer however service has gone down hill during COVID. hope it gets better or they will lose a customer

The guy was wonderful, but I got a punch list to buy roughly $300 more items for the project before he could do anything. He said get the stuff then call to reschedule. He marked the job. Completed, so I can’t reschedule. I have reached out to him several times with no response

Installation service was not performed properly and the unit did not work once installed. Someone had to come back out to fix it. Someone should have come back out the next day since it was not finished the first time.

A third party agent for Geek squad was used to set up the receiver to TV and did very little to explain how to use remote with existing receiver. Did not bring laptop to reprogram our existing universal remote...basically a waste of $ 50. Wish we had a real Geek squad employee which have done well for us in the past.

Time wasted waiting for wrong people sent out from best buy.

The Onkyo that I bought years ago sounds way way better than the Dennon AV Receiver I purchased. Also, the $129.00 Geek Squad service was a waste.

Service was not completed. I’ve sent messages and no one has responded. I’ve called customer service and I’m really tired of trying to understand the language of whom I’m talking to. I would honestly pay additional $ to talk to someone that speaks good English.

We have had 5 dates for Geek Squad to come with all being rescheduled. Now they are comiing tomorrow but I bet that won't happen either.

The set up of my equipment was not demonstrated and now I can not hear sound for my turntable, dvd player or full house speakers. Will be calling for geek squad to return.