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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 2,792 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a great job of setting up my purchase not only on the stand. I had a couple requests on the set-up and they did very professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honesty is a virtue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must commend the Geek squad for this item. I actually do not have it any longer as they reviewed the item and my home configuration and honestly told me that I didn't need it. As a result, it was never installed and I received a refund for it. I truly appreciate the honesty and remain a steadfast Geek Squad/Best Buy customer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honest and dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out twice and both times were extremely helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of sound bar was done correctly as per manufacturer instructions. Works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent as always and they are so pleasant when talking to seniors

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    geek squad was on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected my new avr to tv. and speakers.did it right the first.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe and Jack did a fantastic job. Truly pros when it comes to installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad replaced the receiver expertly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was performed expertly. Eric explained how to operate the new receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my receiver quickly and on to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed the old receiver and installed the new receiver in about 30 minutes. Everything worked properly the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent "Programing" of my Yamaha Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The requirement was to "program" my Yamaha receiver to allow for the connection of a hearing aid streamer. Was done in a timely and efficient manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up our new wall mounted TV with an older sound bar and speakers that we’ve had for years. Did a great job figuring out how to connect it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, professional and polite. Explained what they were doing as they did the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great, super friendly and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were amazing. Everything is behind the wall. And clean save over 2000 on installation with total tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did their thing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Geek Squad team installed my A/V reciever with no issues. I am completely satisfied with the team that came to my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, Professional, engaging, accomplished all we needed done,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job making sure my new TV worked perfectly with my Receiver.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did a marvelous job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything they did for me . My husband and I are enjoying .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service fast, efficient, comprehensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad set up my new receiver to my cd, surround sound, tv and dvr. Two exceptional technicians. Helpful and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connect Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent made sure everything was connected properly to the receiver and even updated the universal remote. Very nice and helpful and patient!

    I would recommend this to a friend
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