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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 2,792 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great On time, Patient, Clear. Everything is working. I'm pleased .

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of micro camcorder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great working with the Geek squad. made my installation a success.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service technician was outstanding ! We've hired many professionals over the years--- he quickly diagnosed the issue and was very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Geek Squad Stereo Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person was very knowledgable and did a great job of hooking everything up. A little light on explaining how everything works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos to Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and informative. She was able to answer any and all questions I had. I would use geek squad again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install of my Denon AVR-X 1600H

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad removed my old receiver and installed my new one reconnecting all of my components and set it all up to work properly

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Best ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service man was very knowledgeable about what needed to be done to get everything connected. He was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job by the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents did a very thorough and patient job of aligning my projector with the screen. I wish I had called them sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The new A-Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a great job with the service i really needed, thank you

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    We are satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that came was very professional and made sure everything was working before they left. We are satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reps connected everything and exceeded my expectations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Uninstalled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad took my TV off the wall in preparation for moving.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Connecting Stereo to Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rocketfish device was easy to install and worked great to connect my stereo to my phone via bluetooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your geek squad is amazing. They knew all about the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    replaced reciever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents visited our house and rehooked up our Denon receiver to our surround sound system. they were very helpful and seemed to know what was needed and proceeded to check out all of our componets. in the process they found that we had a bad dvd player. they had one in their truck and hooked it up and i was able to pay them at that time. they were very capable and explained what they were doing. all in all a very good experience

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable team; they did a great job of setting up my new receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very conscientious and knowledgeable workers. Would definitely highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Set up receiver to tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answered all questions and showed me how to work everything , remote and wire it up with a piece he did not have

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad fixed my surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous service. The techs we’re knowledgeable and professional. The job was done quickly and correctly. The techs were very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect set-up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and his co-worker were completely awesome in getting our receiver set up! Extremely professional, knowledgeable, and helpful. He took the time to educate us on how to situate our speakers for best sound, work the receiver with the TV, organized the many wires, and offered to guide us on a new TV purchase when we were ready to upgrade.

    I would recommend this to a friend
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