Main Content

Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 2,792 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad wired my surround sound system.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was punctual, proficient and knowledgeable on the task at hand, friendly and informative.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did a great job. Would use them again f

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job. Would use them again for other installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of suround sound receiver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse was on time, professional and a pleasure to have in my home. He encountered a problem with the sound and said he would research and call me back. He did as he said and set up another associate to look at the problem. It was corrected. Jesse delivered!! Great guy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and set up our AV system perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad All-stars Deliver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Running cables behind walls can be fraught with challenges, especially when the job entails connecting to a preexisting installation. Our favorite “Geeks” (Kenny and Edin), however, came up with a creative solution that achieved exactly the outcome we had envisioned. Kenny and Edin are experts in their field. Together, they are a formidable team that is both efficient and customer oriented. Thanks, guys, for a job well done!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installer a receiver.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job!! Very friendly, knowledgeable and neat installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad connected all home theatre components

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected all video and audio components to receiver and power strips. Everything working well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a good product. I recommend everyone to get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles was outstanding. Very thorough, taught us with great patience how to operate the new equipment, cleaned up after the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Surround sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks installed my TV and hooked up my receiver for surround sound with no issues. Excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Processed set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is so knowledgeable and the staff is very professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Judy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came out and hooked up everything for us. They did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Greek Squad completed the install in a timely

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered, mounted my tv, and connected all devices successfully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly solved soundbar issue!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs who came to,our home, were friendly, efficient and knowledgeable. Solved our issue quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-ceiling speakers connection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my in-ceiling speakers to my amplifier. They were outstanding! Arrived on time, were clearly knowledgeable and efficient and completed the connections appropriately. I am very pleased with the outcome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and precise

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after a couple of times and two different agents it was set right. Each agent did all the right things but for some reason my system wasn't reacting correctly. I am very happy with Geek Squad taking care of my electronic needs!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad quickly setup my TV and Home Theater

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and quick setup for my complex home theater and TV system!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good idea but needs more oversight

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good idea, but I ended up spending more than I planned. The installation crew was good but did not stick around to assure the system fully worked. Found out the cable for tv was not placed correctly from the cable company. Called the installer never got a return call. Still having problems understanding how system works.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad to the rescue.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hooked up a new cd player I did not even buy at Best Buy. Very quick, clean and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wizardry that you must see to believe!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came out to work on my Arcam was very patient and knowledgeable. He spent well over an hour, updating my firmware and doing a Dirac calibration. My home theater system is so much better now. Thank you, Best Buy!

    I would recommend this to a friend
Sponsored