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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,792 reviews
  • Rated 5 out of 5 stars

    Geek squad installed receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did a good job installing receiver. A replacement for complicated old system. He was very determined to get it right. It has a few hiccups that he could not get rid of but it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed new ceiling speakers in all of my rooms and installed my new Yamaha receiver….now I have music everywhere! Great professional and courteous team! Great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my surround sound

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my surround sound system, and actually trouble shot and fixed my receiver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new TV.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad guys mounted my TV on a wall mount. They went out of there to obtain special screws. It definitely takes two to mount a large TV. They helped with the compete set-up and were very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Twenty minutes and they were done

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding geek squad that’s why I have bought my last two tvs at best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A/V setup is a Real Plus for Non Techies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian did a great job connecting our system and explaining how to use our remotes to maximize the combination of our OLED TV and our 7.1 Onkyo receiver and Polk Audio speakers. Without him, our experience would not have been as enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqd took care of business INSTANTLY !!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyronne and Aaron were the crew and they were great. I needed some remotes sinc'd to the TV and a surround-sound system. They did it almost instantly. Very professional and are true ambassadors for Geek Sqd. Thank them again for me ..... Bob Maginnis

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Stereo setup personnel.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who came to my home to setup my new stereo was very efficient, knowledgeable and a very nice gentleman. I recommend him very highly.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 3 out of 5 stars

    Good instructions

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good installer to the item that I bought . Knowledge on setting up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows what they’re doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had already hooked the new receiver up to our home theater setup but kept our appointment with the Geek Squad to have them check everything out. Glad I did as the rep tweeked the speakers and now they sound awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    7.2 Sony Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service provided by Chip & Kevin! They setup my new Sony 7.2 channel receiver to my 85” television in my game room. Flawless execution and additional tips provided on getting the best out of my equipment! Great team, always impressed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job installing my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. Definitely would recommend them again. They were very courteous and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install done right

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My replacement tv had lots of devices that needed to be plugged in to new tv & I was not up for the job. The team did all the work with no issues. It was quick & easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service but could not get the job done.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey so I was trying to have my speaker wires for my surround sound system hidden behind the wall and unfortunately they could not get the hob done. They did try their best though and were very nice! I would work with geek squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent total job performed

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted multiple speakers and connected sound system completely. Very thorough and friendly. Made sure everything was working and that we had it hooked up through the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fine tunes Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to fine tune recent receiver install. And add the 2 rear surrounds to install. They also had to reconfigure the source vs volume setup. All done fine with some tasks needed to setup menu choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent determined that the sound bar had, by itself altered its input and changed the input to the correct setting. He also advised that I should have had a remote for this sound bar which the original geek squad agent didn't mention

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great a/v receiver hookup with my on-wall TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was polite; wore his mask the whole time; and when he couldn't figure out how to dismount my TV, he called for backup help who arrived within 15 minutes. The techs made sure everything worked before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks did smooth and friendly install of equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed receiver and set up with speakers with demonstration of all aspects of unit. Got a big boost in sound quality over older unit we replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent wall mount tech team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had the WIFI cast was blocking the receiver functions and the technicians were able to find and fix it. Excellent job.

    I would recommend this to a friend
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