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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 2,796 reviews
  • Rated 5 out of 5 stars

    Geek Squad got my home entertainment running.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott did a nice job and figured out the issue that the receiver was not communicating with the TV. Universal remote also complicated the problem. Had to do master reset and redo receiver set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Professional. Tech was right on time. Go Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great unit and has really improved our television watching. The agent who did the installation was on time, was polite, very knowledgeable and finished the job in a timely fashion. Would purchase and would use Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ashley and Bre service was excellent . These two ladies came out and mounted my 65” television like it was a 24 “ without the assistant of a man. On time , knowledgeable, clean and friendly! Thanks ladies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never had done this before but very happy with it . They moved TV from upstairs to down and hooked every thing Hauled away two old huge TVs worth it right there . been out three times to do stuff no cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pj was very helpful and great to work with. Would definitely recommend him to someone else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Members of the Dick squadron, polite and professional. They were courteous and respectful of my home. Happy with installation. All other components, tested and work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, courteous, and professional. Took the time to explain everything they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Fast and sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everybody knows their stuff. Bobby and Mike my installers. Not overanxious to get to next stop. Comfortable for me. Going to renew my annual service and equipment insurance fee because of continued allegiance to Best Buy and the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and Paco were fabulous.. I had issues with my surround sound after using remote wrong and they got right back to me!! I love this team!! They have been to my house multiple times and they are very informative!! Thanks!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my Marantz AV receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that showed up were professional, friendly and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick did a great job intalling a speaker and setting up my reciver for me. Sounds great! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge and patience was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new smart watch and was very patient while she did so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Configured my Sonos addition Efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my Sonos port and updated app, showed how to switch from one living area to the other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new amplifier perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very competent and quick. I was replacing an old amplifier and the past wiring labeling left a lot to be desired - no problem. The new amplifier was installed and my surround sound works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dedicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came to the house to set up new receiver. There were some issues with getting some of the devices to work, but they stayed until we solved the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are a necessity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad have mounted 4 television for me recently. They were only required to to mounted and they did a very professional job while doing so. I have continued to use them and Best But regularly and will continue to do so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY professional staff, they helped me understand my complex sound system and broke it down so I could understand how to optimize. Thankful for the time they spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never cease to deliver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is hands down an excellent service for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad's Austin Worrell outstanding service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin Worrell with Geek was awesome technically troubleshooting several issues.

    I would recommend this to a friend