Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,796 reviews
  • Rated 5 out of 5 stars

    Sonos sound bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of Sonos Sound bar was done very professionally by Sean. He also made some good recommendation on future purchase of Sonos speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks - AV Receiver Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an awesome job setting up my receiver to my built in speakers. I highly recommend their service. It pays for itself after the first installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Equipment setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad associate got all my equipment connected to my new Denon AVR X4700 including a pioneer laser disc player, a Yahama media player, Sony 800 Blu Ray, DirecTV and Apple+ 4K. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Team

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were great, however one day after they left, one part of the set up stopped working. so it would be good to have a follow up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad keeps its customers safe

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During the pandemic, Geek Squad followed all COVID protocols such as mask use, social distancing, and constant sanitation. Safety is definitely their #1 priority!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to use the Geek Squad to hook up our surround sound. We are not good at electronics and they helped us with all of it. They talked in terms we could understand, would definitely use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is # 1 for the installations!!!!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was EXCELLENT in everything they did including all hookups with our multiple devices! They made it easy to operate everything - even better than it was previously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were amazing and efficient. Very polite and friendly and got the job done fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were respectful quick and friendly. I also appreciated they kept u up on there time arrival.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the Geek Squad!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Communication prior to installation was excellent. Installation team was very friendly and knowledgeable. Installed my products efficiently and left everything clean when they were done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All devices were installed quickly & all wires were neatly hidden

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Receiver Hookup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were professional and so thorough. They spent some time figuring out why one old speaker was not working. Got it to work but not full. Did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved my headset problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having issues with our headset setup. Thomas from the Geek Squad in Trussville came and went above and beyond to make sure everything was connected and working properly. Highly recommend the Geek Squad!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still work to be completed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent told me they would call Saturday as a follow up to the Friday appointment. The GEEK agents mounted the New TV and set up the New Sony receiver. The problem is, on several channels, there is no sound. Just Picture. Those that have sound, there is a delay between the voice and the mouth movement. . NO CALL. So I called and explained the problem to GEEK agent. Agent said he would put in a report and expect a call Monday. TODAY IS TUESDAY AND STILL NO FOLLOW UP.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sound problem !

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time , friendly, polite knowable. Clean, checked out the device gave me some information on my speakers and recommended another receiver that he felt would do better with my speakers .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful tech

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech Chris was amazing. Very helpful and informative and was very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great.... it is great!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corey and Allen did a fantastic job. They were very knowledgeable, resulting in a very professional installation. If I need to use the Geek Squad again, I would specifically request these particular techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 2020 model Denon which I'd used on my previous TV. I had run the Denon set-up. However, the Geek squad had found some subtle sound issues for the auto set-up which were corrected with their set-up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You Bunches!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What would I do without these guys??? They helped me out so much. Thank you!

    I would recommend this to a friend