Customer Ratings & Reviews

Did a great job! Would recommend Best Buy to anybody and everything was done professionally.

The agents did a great job connecting my new speakers to my new receiver.

Excellent service & product. Geek Squad is AWESOME!!

The Geek Squad mounted the wall mount, TV, and hook up all the devices excellently. Very happy with their service.

Agent does a great job with the speaker installs and setup throughout the home.

The agents did an outstanding job in putting my tv on the wall through concrete. They reconnected my tv back up and left a clean area. OUTSTANDUNG WORK.

Jarod was fantastic! He was super knowledgeable, professional, and very friendly. I would recommend him 100%.

Denon stereo, speakers and TV needed to be tweaked. Set up my eero as well. Very happy with the technician.

Shane and Taylor were great. Very thorough. I was disappointed with picture quality of the TV though.

So helpful throughout the process, completed in a timely manner, and let me know every step in the process

The guys were great! Very helpful & knowledgable. Arrived on time as they did when they installed our TV. We appreciated their help with our amp.

Nice job, professional techs, friendly service call. Its not the techs fault, but the time frame for an appt was several weeks.

The Geek Squad resolved my speaker problem in a timely manner. They personified excellence: articulate, courteous, and extremely professional.

The agents completed installation of receiver and installed Roku

Agents was very knowledgeable and professional. I will se again.

They were great. The engineer Cyril is superb. No nonsense guy.

Courtney came to my house to install 2 in wall and 2 ceiling speakers and connect everything to my receiver and tested to make sure everything works fine.

I purchased a Samsung QN65S90C TV and a Denon AVR-S970H & hired the Geek Squad to install and configure it for me. Installation was scheduled for 11/24. When completed, there was no audio when using the cable box as the source through the receiver. Hector explained that he has seen this before and the fix was to replace the cable box. We did and it did not fix the problem. 11/27 - Chris from Geek Squad came to our home to trouble shoot. He initially called out the Samsung Cable Box again but after some discussion he then recommended that we replace the Denon AVR-S970h. 11/27 - I contacted Bestbuy Customer Support and scheduled the Denon replacement for Thursday 11/30. 11/30 - The Bestbuy Geek Squad did not show up to replace the Denon. Customer service can see the notes on our account and apologized that the appointment was not scheduled. My wife took the day off from work to be present for the Denon swap. 11/30 - We are continuing to talk to Bestbuy Customer Service to have the Denon swap occur. They offer more apology than action - very frustrating. I'm hoping that BestBuy will be able to schedule the new receiver soon. I purchased equipment and installation services from Bestbuy just so I could avoid this frustration. My assumption was that they would know what they are doing but it appears my assumption is wrong, I'd like to note that the Samsung Cable Box I have always worked using my older Denon receiver. So the cable box being at fault is unlikely. I'd also like to note that I used an HDMI cable directly from the Samsung Cable box to the new Samsung TV (Bypassing the new Denon) and video and audio both work. This would seem to isolate the problem to the Denon AVR-S970H. I'm completely frustrated with Bestbuy right now. HELP !!

peace of mind. I've used this in the past everything was a success. geek squad don't take long to declare something useless before ordering a new product.

the agent hooked up my tv and stereo to a universal control and adjusted all the controls.