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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,796 reviews
  • Rated 5 out of 5 stars

    Very Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall Best Buy is always and will be the best electronic company Ive ever Loved for my place

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service issues kept the overall rating to 3 stars

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first agent arrived in a timely manner and worked through our issues, Unfortunately, he felt unable to complete the project and scheduled a back-up agent with more experience. That schedule was dropped and an attempt to reschedule fell through until after 20 days. When the second agent came he only got the basic unit working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the technician. He was professional, helpful and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad corrected connections resolving problem

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech corrected wiring connections and got the unit to operate properly. He did a very good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent did an excellent job and was very courteous and polite job well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my receiver with great attent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bree is a very knowledgeable Geek Squad tech and installed my receiver into a complex system with a thorough comprehensive approach.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jon Taxis excellent Geek Squad Tech

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jon Taxis has done an outstanding job, but still having issues with my audio units

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech support

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by geek squad..u call they schedule. Voila

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent was very very nice.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very nice. He went over and above what he had to do. There was a mixup on my order, but the agent did everything I asked him to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rhink the geek squad is awesome they always listen and answer honestly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was prompt, knowledgeable and friendly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable, friendly and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable on what they were doing

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up my television and receiver. Troubleshoot to make sure everyone worked well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad connected my tv and I'm lovin' it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although my devices were older and complicated the Geek squad guy explained that it was a good unit and we needed a better cable. All works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service. True professionals! On time and great attention to detail and questions.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Got the TV connected but Disconnected Speakers!!!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy was in a big rush to fix the TV connection issue and was leaving when I found he had created another issue. After he was gone we discovered that he had disconnected part of our whole home speaker system. TOTAL FAIL AND NEVER AGAIN USE GEEK SQUAD.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Install of home entertainment

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very interested in my explaination of the install they had madd some recommendation to alter my plan yet it all worked out great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a fantastic job. They were very professional and knowledgeable about their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YAMAHA AV RECEIVER

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SHOWED UP ON TIME. VERY COURTEOUS AND PROFESSIONAL. VERY SATISFIED.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    geek suad setup of deneon av reciever

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents didn,t setup properly, didn,t set up speakers correctly. sound from speakers is not balanced.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nolan did a fantastic job for us. He took the time to make sure everything was right and that we understood how to operate.

    I would recommend this to a friend