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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,796 reviews
  • Rated 5 out of 5 stars

    Installed Perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad and BestBuyTotal Terch support are the MAIN reasons I purchase almost everything from BestBuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv and surround system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are very fortunate to have this technician on your team. Very efficient, polite, explained everything and said to call him if I’m having trouble.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent made it very easy for me to operate the system.He did not leave until I was confortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Older buyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything exceeded our expectations. I do not a tech savvy background at all. The Geek Squad is great investment for a person like me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad was not able to complete my Home Theate

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still working to get my system setup completed. Tech was able to get system partially working but not totally functional. Was not able to get system to work through my ISP box. I thought that I would be able to complete on my own but until today have not been able to get completely functional.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad set it up just right

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works fine- the geek squad did a wonderful job in no time at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, the agent also fixed the subwoofer setup issue while setting up the whole sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician was prompt and cimpleted work quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician connected receiver to tv and dvd and programmed tv and receiver to work together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and audio perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents recommended solution for my TV that I think is effective

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new Samsung quickly and were very helpful. They configured everything and explained how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad person carefully made all the AVR connections for me. Installed banana plugs for each speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quicker Than Expected!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was on time and installing our TV and setting up our sound system was quicker than I thought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV and Component Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick, the manager who came out to troubleshoot and resolve all prior issues was fantastic. Very customer focused.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pinpoint the problem

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was methodical, thorough, polite and effective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy set up our receiver and showed us how to use it. Very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad knew what they were doing and did well

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were efficient , knew what they were doing and did it right. And they were kind but stuck to their task

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all my devices and did an excellent job. Very professional and conscientious. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad technician was excellent.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduling was initially an issue but we resolved it without difficulty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting issues with New tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service by the technician Very knowledgeable and very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad synchronized my speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who adjusted our sound system did an excellent job. It sounds excellent!!

    I would recommend this to a friend