Customer Ratings & Reviews

The Geek Squad technicians reprogrammed my Universal Remote Control to accommodate a ROKU device. The technicians were great! Unfortunately, the coordination between the office and the technicians was terrible. It took four trips to my house before the work was accomplished. The first time the technician was told I had a Harmony remote control. He took photos of all the devices and serial numbers in my home theater cabinet and said that he would get back to me. The next time a different tech found out that the first had misidentified the model number of the remote. The third time there was a problem with the programming that was downloaded onto my remote control. Finally, the fourth time everything worked.

The techs set up my new universal remote and fine tuned my theater system.

Remote programmed by agent. It works well. Geek squad was efficient

The agent found an unexpected issue and resolved with an equipment add at no additional cost.

Geek Squad did a great job of updating my universal remote to accommodate all the new devices.

Amplifier works great the geek squad installed and it's perfect

Great job done by the install and programming crew.

Remote zone works great thanks geek squad love the new remotes

AS OF FEBRUARY 18, 2025 AT 5:20 PM, THIS SERVICE HAS NOT BEEN COMPLETED AS PROMISED IN 2024!!!!! WHY? THE SEVERAL TELEPHONE CALLS I HAVE MADE TO MAGNOLIA REQUESTING TO COMPLETE THIS SERVICE AS PROMISED APPARENTLY HAVE BEEN IGNORED BECAUSE SUCH SERVICE HAS NOT BEEN COMPLETED. BEST BUY/GEEK SQUAD/MAGNOLIA WHO APPARENTLY JUST TOOK MY MONEY AND RAN, SO IT SEEMS. MY FUTURE PURCHASES AT BEST BUY/MAGNOLIA HAVE BEEN PUT ON HOLD AND WILL BE CANCEL SOON DUE TO MAGNOLIA NOT FULFILLING IT'S PROMISES IN GOOD FAITH

Young man from Geek Squad program remote done fantastic job

These guys are good. They mounted and set up my TV, then programmed my universal remote.

Abdul did a great job. Everything works like we expected

The geek squad was able to program my very complicated remote to handle my new home theatre

Chris was the best and went above expectations to make sure my new remote worked well.

Great job!!!!!!! Took pride in his work!! He is a great problem solver. Better keep him.

They updated my remote and successfully installed Roku.

The Geek Squad agents installed our LG Gallery OLED SmartTV in a professional and proficient manner in a difficult over-the-fireplace installation. We are totally pleased with our Geek Squad membership and consider it to be a real value-add to our BestBuy purchases. We had not appreciated what we had been missing until we signed up and became Geek Squad members.

We bought a sound bar and just had a few issues. Needed it reprogrammed due to us getting youtubetv and needed sound thru the Sony remote. Very cordial, polite and helpful young man. Highly recommend. Thank you

Excellent Advance remote 1 zone programe it certainly is

Problem was completely resolved. A workaround the the problem was implemented by the visiting technician.