Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 447 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.4 out of 5 stars

  • Professionalism

    Rating 4.5 out of 5 stars

  • Expertise

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire the Add-On Appliance Haul-Away service for its overall performance and efficient appliance removal. Users appreciate the portability and speed of the service, noting that the team completes the task quickly and without issues. Some customers have reported challenges with door sensitivity during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 447 reviews
  • Rated 5 out of 5 stars

    Appliance Haul-Away

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered a compact refrigerator to replace a very old unit. This purchase included delivery as well as removal of the old fridge. Everything went very well and we are happy with the new unit (see picture). Job well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a Whirlpool 3 drawer dishwaher but it was not available so I looked for a comparable model and found the LG. I am very happy with the look and make. I am still learning how to use it so it does not leave water marks. I will try using a rinse product with my Cascade pac.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install of dishwasher.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were professional and courteous. Teju showed up on time, made sure the install was perfect and cleaned up area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony tv 75 “

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Easy to set up. Need two people to lift tv to a stand.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged property

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damaged the refrigerator and my property. Called customer service several times but they just left me on hold for a long period of time and eventually hung up the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst installation / logistics

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the worst experience ever with the delivery and installation. Wasted days and the installer bent my dryer vent.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removing old stove

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional they removed the old stove rifht away no hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul-Away is well worth it!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team removed our old oven with care. They used a dolly and also took off their shoes. Very caring and respectful of our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job of setting it up for me a Senior Citizen.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most Excellant Price, Lightning fast Delivery, and Over All a great experiance in setting it up for me. 5 Stars all day long!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Satisfied Customer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is terrific BUT the delivery/installation service was even better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work hauling away

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men that came and installed and hauled away the old refrigerator were quick, clean, efficient, courteous and knowledgeable. Made sure to not leave anything behind, they even took all the trash with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient service at a fair price. Technician was very careful with hauling away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away was seamless. The team treated the interior of my home with care.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great removal old appliances

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and professional installation. Took the old dishwasher and fridge away. No questions asked. asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good guys

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, good guys, highly recommend. It’s a good feeling to have the old items picked up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Terrific delivery and haul away

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan and Alvaro were a well oiled team. They were respectful and extremely competent in both removal and installation of my refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away our old units easily. Service was done quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service wish I used it before.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time I’ve used Best Buy’s Haul Away service. I used it for my new refrigerator purchase. I did not use Best Buy’s haul away service when I purchased my washer and dryer. I sure wish I did….. painless and for l an older guy like me easier the better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big help for my family

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a big help that they were able to get rid of the old fridge

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator delivery and haul away!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose the service person was courteous, friendly and helpful! Thanks for sending such a competent person to care for our refrigerator replacement. Seamless, clean and efficient!

    I would recommend this to a friend
Sponsored