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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 450 reviews

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Rating by feature

  • Service

    Rating 4.4 out of 5 stars

  • Professionalism

    Rating 4.5 out of 5 stars

  • Expertise

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire the Add-On Appliance Haul-Away service for its overall performance and efficient appliance removal. Users appreciate the portability and speed of the service, noting that the team completes the task quickly and without issues. Some customers have reported challenges with door sensitivity during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 450 reviews
  • Rated 5 out of 5 stars

    Perfect ending

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really handled well and very helpful, completed a perfect job

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gets the job done

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Add-On Appliance Haul-Away made getting rid of my old appliance super easy. It saved me the hassle of figuring out disposal myself. The team showed up on time and took care of everything quickly. That said, the service was just okay—efficient but not especially friendly or detailed in communication. Still, it got the job done, and I’d use it again for the convenience alone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came first thing in the morning and my wife greeted them; they were in and out without hearing any noise. Our house isn’t massive so I either I was exhausted or they were just as professional and I would expect from bestbuy overall. 18 years using bestbuy services. No one‘s perfect, but I’m clearly happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    top notch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job, quick and efficient, really knew their stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Will highly recommend and use next time.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good Job.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away our old microwave very quickly & did a great job. Because our new microwave had already been delivered & my husband & I were unable to carry it up the stairs, the haul away guy was kind enough to carry the new one into the kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Appliance Haul Away Program!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appliance Haul away worked great. No hassle getting rid of old appliance!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Theatre redo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We redid our whole theatre room and the geek squad did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removing old appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not haul my old refeidge away ....they set it outside so i got a full refund...thats whats up...very satisfied..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Take away

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient. Nothing else to say about the haul away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional and Personal Setup and Service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn't easy removing my old fridge, doors had to be removed from the unit, and dolly yoga had to be performed, but the Best Buy guys got the job done without a problem. They were friendly and professional during the entire time they were here.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    Great Job for Hauling by the team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team haul away are old appliances and they did a great job. I would recommend their services to others. Very Happy with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add on Haul Away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally, I did not add the haul-away for our microwave oven because I thought my husband could easily install it once it arrive. Well, my husband informed me that it was not a simple task. So, I went back to Best Buy and requested the Add-on Appliance Haul Away and Installation. Glad I did because my husband was right about the installation. :-)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Add-On Additional Appliance Haul-Away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Add-On Additional Appliance Haul-Away purchased during delivery of GE - 7.8 Cu. Ft. 10-Cycle Electric Dryer - White On White was effortless on our part. Technicians were fast, neat and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    No hassles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added haul away when replacing my refrigerator. The team came in, picked it up, wheeled it out. Gave me a few minutes to clean the floor and installed my new appliance. Efficiently done

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Exactly as described

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed my old dishwasher hauled away. They brought my new one in and took the old one. They came on time and were courteous and respectful of my house. Could not have asked for more.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Removal of old appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Men came and removed my old refrigerator to the curb and placed into truck. Very convenient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience. polite and worked at what I needed to get done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy haul away

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful team who came out to install our new washer and take away our old machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away appliance heroes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a relief to be able to depend on Best Buy to haul away and recycle our old appliance. Technicians were super friendly and courteous.

    I would recommend this to a friend
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