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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 440 reviews

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Rating by feature

  • Service

    Rating 4.4 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire the Add-On Appliance Haul-Away service for its overall performance and efficient appliance removal. Users appreciate the portability and speed of the service, noting that the team completes the task quickly and without issues. Some customers have reported challenges with door sensitivity during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 440 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Sycamore worth the additional money for haul away.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sycamore plumbing balled away our microwave with no problem. Took all of 10 minutes. They’re fast and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad my dishwasher was not sitting on my curb and they just took it and got rid of it and I didn't have to deal with moving it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love Their Service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy really cares about their customers. We purchased a new appliance and they hauled the old one away. No muss, no fuss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer installers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great. Thank you for your servive.

    I would recommend this to a friend
  • Pros mentioned:
    Handling

    Rated 5 out of 5 stars

    Haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we purchased a new dishwasher we weren’t sure what to do with our old one. It was extremely heavy and they took it with ease same day they delivered our new one

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    so helpful!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 2 guys who came to deliver my new refrigerator were amazing and they took my old clunky refrigerator away with no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My watch

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great. The face shows bpm,kcal and steps all sat the same time

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy came and installed was knowledgeable and took the old appliance away with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything good. Excelent equipment and services..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Curteous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and curteous and they took their shoes off so as not to track on the carpet. They were on time for the time frame we were told and even called when they were on their way. This sure saved us a lot of hassle as we had an old big heavy tube TV that needed to be hauled down a flight of stairs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The delivery and removal went smoothly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two man team delivered and installed the new Samsung refrigerator freezer, as well as carted away the old frig in about a half hour, well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great services

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers were amazing and helped us with everything we needed. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleased with the haul away. it was a difficult task which was done exceedingly well.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very useful service. The men removed the old appliance and were in and out quickly with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good on time service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend service very professional everything was on time

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great haul away service

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service of hauling away appliance. Very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good job!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deliver rite on time technicians did an excellent job hauling away old appliances n installing da new!!!

    I would recommend this to a friend
  • Pros mentioned:
    Handling

    Rated 5 out of 5 stars

    Perfect job

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job handling the new and old washer and dryer. Very careful moving both sets around inside my house.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    Cool.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was on time & professional. They removed the old unit without damaging my home .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally I did this on the phone with costumer service which proved to be not helpful. I was charged the Haul-Away, even though I had new appliances delivered prior. Unfortunately, the Haul-Away company never called or came to pick up my old appliance. I went into the store to inquire and received a refund. The associate in store was able to complete the process and provided me with a receipt. The next week, my old appliance was hauled away successfully.

    I would recommend this to a friend