The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 130 reviews
Rated 5 out of 5 stars
Geek Squad Hooray!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad has struck again, explaining, assisting and modifying our new computer purchased at Best Buy. My "Better 99%" is now comfortable and at ease using the new purchase. Thank you and when needed, we will use your services again.
I would recommend this to a friend
Rated 5 out of 5 stars
Carter was the best!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Carter Cain made his way through the mess I created. I knew what I did and he said okay let's get this fixed!!! I actually hugged him!!!
I would recommend this to a friend
Rated 4 out of 5 stars
Sought help with Email address change
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Agent assisted me with changing usernames on some accounts but some issues remain unsolved. I am awaiting for my internet provider to complete the change over from the old email domain to the new email address.
I would recommend this to a friend
Rated 5 out of 5 stars
Fix wha was wrong
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great job with the service - Thank you for helping me
I would recommend this to a friend
Rated 5 out of 5 stars
Computer repair
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Computer and printer working well! Great service.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad sets up printer.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent did a great job setting up our printer and helping us set up email accounts.
I would recommend this to a friend
Pros mentioned:
Data transfer
Rated 5 out of 5 stars
New gmail, all contacts transferred successfully!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Our technician did an excellent job transferring my contacts from my old, local email provider to the new gmail account that he set up for me. I was concerned that he might not be able to do this and I'd have to type in all my contacts by hand!
I would recommend this to a friend
Rated 5 out of 5 stars
GEEK SQUAD Add-On Email, Set up and troubleshootin
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This reviewer received promo considerations or sweepstakes entry for writing a review.
On time, set up my Apple Air tablets, fixed AOL issues on my HP desktop transferred it to my APPLE, transferred EXCEL spreadsheet from HP to APPLE numbers. Answered all of my questions.
I would recommend this to a friend
Pros mentioned:
Explanation clarity
Rated 5 out of 5 stars
Agent is very patient when insturcting new ways
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The tech person helped to get email working, but set me up for an alternative if the original method starts to act up. She took the time to make sure certains contact lists were moved and made sure that I understood the new method.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Questions answeredu
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I had lots of questions about my Mac and moving around on the screen and using Google. My service provider was knowledgeable and extremely helpful.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek squad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Agent was superior in knowledge and efficiency
Very nice man and an asset for the geek squad
I would recommend this to a friend
Rated 5 out of 5 stars
Impressive customer service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Professional, courteous, friendly; great service simultaneously. Impressed -- happy to recommend to my neighbors and friends.
I would recommend this to a friend
Pros mentioned:
Explanation clarity
Rated 5 out of 5 stars
Geek Squad agent set up my email account
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad agent was very quick and efficient when setting up my email account. He was also very good at explaining why or if he had to make any changes or if anything would appear different.
I would recommend this to a friend
Pros mentioned:
Explanation clarity
Rated 5 out of 5 stars
The Geek Squad installed my refrigerator
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They were polite and efficient. After the installation one of the men explained the operation of the refrigerator and made sure I had the instruction manual.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Geek Squad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The geek squad is the best thing that you have come up with. Robert was here the other day and he was a great help. He is the best.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Computer hook up
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Tha agent got my computer hooked up and running and downloaded what needed to be.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Solved problem with email
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I was nervous about my email. He fixed my problem and I am relaxed now. Thank you.
I would recommend this to a friend
Pros mentioned:
Data transfer
Rated 5 out of 5 stars
Ms
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My computer file was transferred to new computer and instructions were given to me.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Great service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Agent Daniel was great went through process without problems.
I would recommend this to a friend
Rated 5 out of 5 stars
In home tech support.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The tech person did a wonderful job completing what he was scheduled to do. He was efficient and stuck to the job until it was done.