Customer Ratings & Reviews

I picked up some sony wireless speakers and I needed them st up to my sony tuner and sony tv. Trying to get it scheduled was a mess . Between the 2nd and 3rd visit they made a appointment for me then called me the day before my appointment to tell me to make a appointment. Bottom line is the 3rd guy was great.

The visiting technician who set up the initial components of my home stereo was excellent in terms of knowledge and was helpful in assisting me in planning to continue to build my moderate home audio system. I think he is a excellent customer service agent.

The best service we've had ever with Aaron Hyatt. Not only was he knowledgeable about the product that was installed in our home, but he was able to help us with completing our living room with a sound system that meets our needs. He helped identify items that we may want to look at. We are very happy customers!!!

Dan was awesome! Very particular and technically expert. Super friendly. Maria was helpful. Everything looks great and seems to work well. One suggestion is don’t assume the customer understands the way their new stuff works. Ask them. Coach them. Teach them. Confirming the customer is ready to enjoy their new purchase before leaving. The extra 15 minutes would have served us well.

the guys were professional and seemed excited about Sonos......had my speakers installed quickly and were patient in their explanation of product operation.....

The agents mounted my TV and successfully connected to the speakers.

Mounted 2 large Sony TVs, a third on a cabilnet top in the MB, tigether with new Sonus Sounbars, etc. Systems work flawlessly. One install was oner my main greatroom fireplace. Work was diligient, efficient and clesan... despite some wood drilling for a large mount. Wiring was neatly zipped behind the TVs with even a sateliite box relocated behand the Tvs for a superclean appearance. Expert installs.

The Geek Squad team is unmatched. I did my own installs for years, and am very knowledgeable, so to see the care and expertise of this team, is amazing.

Great Service! Everything was handled prompt & professional.

The guys were knowledgeable, professional and friendly. They found my problem and fixed it.

excellent service for sound bar installation, did it under 1 hour

The agents mounted my tv and sound bar quickly and spent time with me setting everything up including some wireless speakers. Only complaint is that the sound bar is too close to the bottom of the tv-scrapes the tv when you want to turn the television

Once again, Holt stepped up to the plate. I got this job done. Even though it took him three visits, which were not his fault he was not giving up. The equipment looks fabulous and works great!

I had Best Buy install a Sonos Speaker system. They did a very good job hiding wires, left the area neat and were very professional. At the end they stayed for another 20 minutes and explained how to use the system. Highly recommend

they hooked up the sonos system very nicely, good installation

Geek squad got my Google nest speaker up and running in about 10 minutes . l am not very tech savvy, played around with this for several days. Very happy to have my music back!!!!

Your team was efficient and very thorough. Thanks of the help!

They did not hook up my sound bar so I hope I wasn’t charged for it. They said there was no need to set it up so I hope I wasn’t charged $50 for them to take it out of a box and plug it into the wall. please let me know because I’d like a refund, but they hooked up my TV and mounted it very well

The Total tech team was wonderful, very accommodating and punctual. They worked quickly to install, explaining new features of the TV and answering questions. They removed to discard all the packing materials, along with the electronics no longer needed. They were so friendly it was actually a pleasant afternoon.

I cannot say enough about Best Buy TotalTech and the agents they sent for my service. They assessed my home, gave me their opinion. Yes, it did involve buying some additional equipment, but the same agents returned and installed EVERYTHING to my TOTAL satisfaction. Agents Gregg and Sean were fast, meticulous and thorough in doing their job! HIGHLY RECOMMENDED!