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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.6 out of 5 stars with 98 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are positive about the Add-On New Computer or Tablet Setup without Data Transfer. Specifically, customers highlight that the overall performance of their new computers is great after the setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 98 reviews
  • Rated 4 out of 5 stars

    Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    transfer from old drive NOT done. This was paid for! Call me to resolve issue. Thank you Jane Lemerise 619-857-9627

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Perfection! Patient made sure I knew how to do everything before he left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set up the hardware for the new computer and initiated some of the software set-up, that is the operations that weren't beyond the scope of my ability. The tech was appreciative of this and proceeded with the arduous process of xfering the files from the old computer and making sure all the programs and safeguards were working properly. I very much enjoyed my time with this gentleman, he gave me very useful tips about maintaining our computer and was very friendly and cordial during the time he was here. I would love to use him again if we have nay hardware or software issues in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Set up of new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from Geek Squad. All files were downloaded from the cloud and my new computer works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop set up DONE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out to our house to help my elderly father set up his new laptop. He was very personable and called me several times before his visit to make sure we were ready and had everything we need to be successful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician with expertise service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a wonderful job in connecting my computer and printer I was pleased with his knowledge and commitment to provide me with excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was set up quickly and the agent showed me how to get started. I'm happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kevin was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin was professional, knew exactly what to do and explained it to me in easy terms and had a great attitude

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new tower

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad associate who set up the computer was very nice and knowledgeable. He was professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like the speed of the PCs and Windows 11 Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to add the second PC and get the two PCs up and running and connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man who came to myhime was the best person that could have come. He was knowledgeable, patient, kind and resourceful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of new HP desktop computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad setup/installed new HP computer. Very knowledgeable and efficient with set up process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad agents arrived on time after calling ahead of arrival they completed the installation of my new computer and printer and gave instructions on use and updates synced my iPhones and watches and cleaned up everything they were very professional and truly experts will always use geek squad for our needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John G

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up my new computer all went well and set my printer and showed us how to operate it properly he added all the new programs, very happy with the geek squad and would use them again,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to have Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, excellent service. Couldn’t be more satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very patient with my dumb questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Skylar Burriss was terrific. He answered all my questions and made everything easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this product was added so that the technician would have an ample amount of time to complete my computer setup. Again, the service is worth the price to me since I am not anything close to a tech myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEW COMPUTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Knowledgeable abd efficient. Patient while answering my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nhan is terrific

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After several Best Buy-aborted tries to get our computers installed, Bryan managed to schedule us. Nhan came and spent several hours installing them and transferring data. He stayed until we were completely satisfied with how everything was working. I give Bryan and Nhan 5 stars. I give the Geek Squad scheduling system 0 stars. That system is horrible for both clients and Geek Squad techs.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mac faster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of transfering data from my old computer to the new one.

    I would recommend this to a friend
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